Clinical Associate

About the position

Clinical Associate
Johannesburg (Remote)

About Our Client
Our client is a fast-growing digital health enterprise dedicated to improving access to quality care for people living with chronic health conditions across sub-Saharan Africa. By combining technology, behavioural science, and quality improvement methods, they empower both healthcare providers and consumers. The organisation is mission-driven, innovative, and growing rapidly, offering the opportunity to make a tangible difference in healthcare delivery.

The Role: Clinical Associate
This role focuses on supporting digital health solutions, empowering members, and driving better health outcomes. You will collaborate with clinical teams and coaches to ensure high-quality care, innovation, and exceptional service delivery across digital platforms.

Key Responsibilities

• Educate and support coaches on health indicators and chronic condition monitoring
• Serve as a key contact for coaches and members, ensuring engagement and motivation
• Monitor onboarding and usage of digital health platforms, including coaching, education, and telehealth
• Track member engagement, flag challenges, and support continuous quality improvement
• Assist in developing health education content, workshops, and materials
• Coordinate rosters, performance reviews, and data reporting processes

About You

• 2+ years experience in healthcare, public health, or digital health
• Strong communication and organizational skills
• Data-driven, solutions-oriented, and adaptable
• Empathetic, collaborative, and committed to service excellence
• Thrives in fast-paced, evolving environments

Desired Skills:

• Clinical Associate
• Healthcare
• Public Health
• Digital Health

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Certificate