About the position
Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment.
As a key entry point for networks and billers, the role will provide support across various business development and sales functions. This role requires quick turnaround times and willingness to assist with various tasks impacting client relationships.
The ideal incumbent has excellent attention to detail, and a proactive approach to
resolve client problems. In addition the candidate can multitask well under pressure.
Responsibilities include:
- Onboard client billers, ensuring all workflow and system requirements are met.
- Complete documentation, perform compliance and KYC checks, and upload supporting information.
- Identify the correct onboarding process for billers and direct accordingly.
- Manage portals and inboxes, ensuring compliance with application specifications.
- Escalate relevant issues to the Customer Relationship Manager when required.
- Update and maintain biller details on the Onboarding and Integrations
workflow system.
- Perform compliance checks for billers requesting profile changes.
- Forward relevant documentation to the Accounts Department for sign-off.
- Assist in preparing Tender files according to the company's standards.
- Monitor and escalate potential fraud risks in line with internal procedures.
Essential minimum qualifications, skills, and experience:
- Matric required; a relevant tertiary qualification will be beneficial;
- 3-5 Years experience in a similar customer support role,
- Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots)
- Experience in the Financial Services industry with focus on the payments industry is advantageous
- Valid Driver’s license and reliable transport
- Fluent in English (Afrikaans would be beneficial).
General:
General
- We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
- Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
- Applicants must have the legal right to work in South Africa at the time of application.
- Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
- Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
- By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.
Desired Skills:
- Communication
- Customer Service
- Customer Support
- KYC
- MS Excel
- MS Excel Pivot Tables
- Payments
