Client Support Specialist (CH1001)
Capital H Staffing
- R100 per month
- Permanent Intermediate EE position
-
Stellenbosch
- Posted 19 Apr 2024 by Capital H Staffing
-
Job 2563862
About the position
Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment. As a key entry point of networks and billers, the role will provide support across various business development and sales functions. The role requires a quick turnaround times and willing ness to assist with various tasks impacting client relationships.
The ideal incumbent has excellent attention to detail, and a proactive approach to resolve client problems. In addition, the candidate can multitask well under pressure.
Responsibilities include:
- Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading of all supporting documentation)
- Identify correct onboarding process for billers and direct accordingly
- Manage various portals and inboxes, ensuring compliance with specifications for applications
- Escalate any issues to the Customer Relationship Manager where applicable
- Updating of biller details on the onboarding and integration workflow system
- Perform compliance checks on billers requesting changes to their current profile
- Forward relevant document to Accounts department for sign-off
- Assist with preparing Tender files according to company standard for tenders
Essential minimum qualifications, skills, and experience:
- 3-5 Years experience in a similar customer support role
- Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots)
- Experience in the Financial Services industry with focus on the payments industry is advantageous
General:
- While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful.
- In keeping with our client’s employment equity requirements, only South African citizens will be considered.
- Please include your current salary and salary expectations.
Desired Skills:
- Communication
- Customer Service
- Customer Support
- KYC
- MS Excel
- Payments
- Solving Problems
Capital H Staffing
About the agency
Capital H Staffing and Advisory Solutions specialises in the recruitment and placement of outstanding professionals, in the areas of ICT and Professional Services.
As experienced IT professionals, Capital H offers firsthand knowledge, strategic industry insights, and a proven track record in the placement of specialist talent across diverse groups. We understand the unique, dynamic and fast-paced environment of the ICT industry, and offer access to a database of exceptional talent.
Our focus and expertise is to root out specialist skills not easily found in the open market, thereby assisting companies in sourcing rare talent without ‘leaving their desks’! Our stringent screening process means we take great pains to evaluate the credentials and experience of applicants, and present only the best CVs to you.
Our passion for people further ensures that both the client and the candidate’s needs are carefully considered when searching for that ‘perfect match’.
Whilst assisting our clients in placing talent that grows their business, we also assist candidates to make decisions that grow their careers. It is our top priority to align the skills and career goals of our candidates with the role and cultural requirements of your organisation, thereby helping you both attract and retain quality IT talent.
With years of industry insights and experience in the ICT and Professional Services, our diverse and growing clientbase benefit from our ability to help them realise their staffing needs and organisational growth plans.
Our timely and cost-effective solutions make us an invaluable extension to any organisation, letting you focus on what you do best.
For specialist knowledge, prompt service, and reliable support, give Capital H a call.
Our focus areas include:
ICT Specialists
• IT Executives
• Chief Information Officers
• IT / Technical Managers
• Network Engineers
• System Architects
• Support Staff (Desktop and Application)
• Operations and Security Specialists
• Service Delivery Experts
IT Professional Services
• Project/Programme Managers
• Project Administrators
• Business / Systems / Process Analysts
• Business Intelligence / Data Warehouse
• Developers/Programmers / Software Engineers
• Software Tester / Quality Assurance
• Business Development / Sales
• Implementation Consultants
• IT Auditors
• IT Risk Managers
Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.
EMAIL ME JOBS LIKE THIS
Email me jobs similar to: Client Support Specialist (CH1001)
Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.
