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Kelly

Client Services Manager

Kelly

  • R Undisclosed
  • Permanent Management EE position
  • Rosebank
  • Posted 12 May 2026 by Kelly
  • Expires in 34 days
  • Job 2638728
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About the position

SUMMARY
Are you a dynamic leader with a passion for delivering exceptional client service? Step into a pivotal role where you'll guide a team of consultants, drive operational excellence, and shape the future of client engagement.

Our client is looking to employ an EE Position as Client Services Manager: Administration

RESPONSIBILITIES

  • Leadership
  • Leading team members to achieve Client Service's strategic objectives
  • Client Servicing
  • Delivering on contracted SLA's
  • Decision Making
  • Managerial Functions
  • Performance Management
  • Coaching & Training
  • Ongoing Coaching & identification of training and development needs

MINIMUM REQUIREMENTS

  • Matric / Grade 12
  • Relevant tertiary financial qualification
  • Completion of Regulatory Exam 1
  • 8-10 years Client Services Manager / Banking/ Lisp Environment experience
  • At least 5 years in management
  • Client-focused, collaborative, and results-driven
  • Strong leadership, communication, and problem-solving skills
  • Ability to multitask, innovate, and thrive under pressure
  • Positive, enthusiastic, and empathetic attitude

Desired Skills:

  • Leadership
  • Contact Center Management
  • Service Delivery
  • Relationship Management
  • Recruitment

Desired Work Experience:

  • More than 10 years Recruitment
  • More than 10 years Client / Customer Support

Desired Qualification Level:

  • Degree

Apply Now

Kelly

About the agency

We focus on the permanent recruitment of general administrative and office support personnel together with sales and service professionals for leading African firms with a particular focus on higher volume roles. With a detailed understanding of each client’s business, Kelly’s expert consultants exhibit in-depth knowledge pertaining to the industry sectors in which they recruit and consult, which include: • Contact centres • Engineering and technical • Financial Services • HR • ICT • Procurement RAPID PERSONALISED PLACEMENT SOLUTIONS – FOR US IT IS PERSONAL • For more than 50 years now, Kelly has been at the forefront of successful service delivery within the African recruitment industry. Our ability to understand and respond to market changes swiftly and powerfully enables us to consistently support our clients fulfil their recruitment needs swiftly • Our highly skilled and competent recruitment specialists have an in-depth understanding of our clients’ markets, are committed to service excellence and are passionate about connecting people with the world of work • By leveraging our scale, position, state of the art technology and unrivalled national database of candidates, Kelly has the competitive advantage in key client and candidate acquisition channels ensuring we are consistently able to give you the perfect match, fast. As an Adcorp Group firm, we are galvanised by our Group’s Purpose to enable agile, focused and skilled workforces for the future, workforces that are inclusive of people of all abilities, genders, ages and ethnicities; workforces that make a positive contribution to society. With deep, trusted and long-standing relationships with our clients and a reputation for rapid, personalised placement solutions, Kelly continues to deliver the most comprehensive and innovative recruitment service to the African market in our chosen sectors.

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Expires in 33 days

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