Client Services Manager (ILR) at Parvana Recruitment

About the position

About our client:

Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

 

What you will be doing:

• Collaborate with clients, internal IT, and service providers to align with established processes and system solutions.
• Provide initial system support to clients.
• Manage and actively participate in Operational Meetings and reporting.
• Oversee and manage all client project scope changes.
• Work directly with developers to clarify and define client requirements.
• Manage and participate in tasks throughout all stages of the SDLC, including classification, prioritisation, business requirements gathering, design, testing, user training, and deployments.
• Handle system and system environment administration, release management, and configuration.
• Manage general System, Process, and Client Communication.
• Proactively identify and implement opportunities to enhance service quality, accuracy, compliance, and productivity.
• Actively develop skills to improve personal effectiveness and efficiency.

 

What our client is looking for:

• A relevant tertiary degree would be ideal (e.g., BCom).
• Experience in client service management.
• Experience with SDLC and related project management processes.
• Broad understanding of, and experience in, the Individual Insurance industry is essential.

 

Job ID:

• J106908

 

For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed] 

Desired Skills:

• CSM
• SDLC
• Agile