About the position
About our client:
Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.
What you will be doing:
- Collaborate with clients, internal IT, and service providers to align with established processes and system solutions.
- Provide initial system support to clients.
- Manage and actively participate in Operational Meetings and reporting.
- Oversee and manage all client project scope changes.
- Work directly with developers to clarify and define client requirements.
- Manage and participate in tasks throughout all stages of the SDLC, including classification, prioritisation, business requirements gathering, design, testing, user training, and deployments.
- Handle system and system environment administration, release management, and configuration.
- Manage general System, Process, and Client Communication.
- Proactively identify and implement opportunities to enhance service quality, accuracy, compliance, and productivity.
- Actively develop skills to improve personal effectiveness and efficiency.
What our client is looking for:
- A relevant tertiary degree would be ideal (e.g., BCom).
- Experience in client service management.
- Experience with SDLC and related project management processes.
- Broad understanding of, and experience in, the healthcare industry is essential.
Job ID:
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Desired Skills:
