About the position
Shape the future of client success and retention within a fast-growing company known for its vibrant business communities. Is this you? You're client-focused, proactive and relationship-driven. You take pride in building trust, solving challenges and keeping clients happy. You're highly organised, detail-oriented and thrive on balancing client service with efficient administration. Calm under pressure, you handle escalations smoothly and enjoy working collaboratively to deliver tangible results. What you'll be doing: You'll take charge of managing renewals and client retention across a diverse property portfolio. Acting as the main point of contact for existing tenants, you'll ensure their needs are met while driving engagement and satisfaction. You'll monitor lease expiries, negotiate extensions and identify opportunities to strengthen relationships. Working closely with operations, finance and marketing teams, you'll help maintain high occupancy levels and ensure an exceptional client experience. Your role will also involve tracking key metrics, analysing feedback, and compiling reports that highlight renewal performance and retention success. Where you'll be doing it: You'll be joining an innovative property business that is transforming the logistics landscape through its network of serviced logistics parks and are expanding their business. You'll be based at the Head office in Cape Town CBD but you will travel across business parks in the Cape Town region, working in a fast-paced, collaborative environment that values initiative and achievement. What you'll need: You'll have a Matric qualification with at least five years of customer service/administration/sales administration type but our preference will be someone in the commercial or industrial property sector, with a solid understanding of lease renewals, retention strategies and client management. Your background should include strong administrative and organisational skills and excellent attention to detail Proficiency in property-management systems such as MDA/MRI would be beneficial. You'll have a calm, solutions-driven approach, a self-starter attitude and the ability to work effectively in a fast-paced environment. A valid driver's licence, reliable transport and the ability to be office-based with site visits as required are essential. What you'll get: A competitive basic salary together with provident fund and group risk cover post probation. You'll also benefit from working in a forward-thinking, growth-driven company where your performance directly drives results and is recognised. How to apply: Please apply directly on the job portal. We do respond to everyone! Just give us a few days to work through your application.
Desired Skills:
- Lease agreements
- Negotation
- Client Liason
- Customer Service
- Sales administration
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Grade 12 / Matric
