Client Relation Manager at Corvee Property Services Ltd

About the position

Founded in 1983, Corvee is Northamptonshire's trusted local partner for plumbing and heating services, keeping homes and businesses running smoothly, all year round. We are looking for a kind and bubbly addition to the team to further strengthen our client realtionships. The key responsibilities of the role are to:

• ?? Manage the office inbox, responding to general queries, quote requests, and booking-related emails in a friendly, timely and professional manner.
• ?? Answer inbound customer calls in a friendly, professional, and efficient manner.
• ?? Book and (re)schedule jobs, assigning tasks to technicians and managing the diary to ensure smooth operations.
• ?? Input customer information into our CRM/job management software (user-friendly system; full training provided).
• ?? Relay job updates and feedback to customers promptly and clearly.
• ?? Handle customer queries and complaints with empathy, patience, and professionalism - our clients have been with us for decades because their happiness is our success and top priority.
• ?? Conduct proactive outreach to existing and potential clients to i) request reviews and feedback after completed jobs, and ii) share information on promotions, limited-time offers, and new services/products.
• ?? Collaborate with our small UK-based office team, who will provide onboarding, training, and support with escalations.

Desired Skills:

• Customer Service
• Customer Care
• Sales
• Sales Rep
• Sales Support
• Admin
• Operations
• Remote Work
• Presentation Skills
• Communication And Interpersonal Skills
• Conflict Resolution
• Empathy
• Honesty
• Organisational Skills

About The Employer:

Corvée is a trusted UK plumbing and heating company serving homeowners, landlords, letting agents, and commercial clients who value reliability, communication, and quality service. Corvée is built on trust, transparency, and genuine care - values that keep our customers coming back and recommending us proudly.

Our clients rely on us for everything from quick repairs to large-scale installations, knowing we deliver clear pricing, punctual engineers, and proactive communication.

We combine the personal touch of a local trades team with the efficiency of a modern, tech-enabled business.