Client Liaison Officer - North West

About the position

The Client Liaison Officer role will provide onsite client services and resolve member and potential member queries.

SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION and EXPERIENCE
Essential:

• Matric (Grade 12) and/ or
• Post- matric qualification will be added as advantage
• At least 2 years of industry experience. (Medical Scheme Industry advantageous), Call Centre of Service environment
• NQF Level 5 Qualification (FAIS Accredited)
• RE 5
• Own vehicle and valid SA drivers license is a must
• Computer literacy (MS office)
• Must be in possession of a valid driver's license
• Own vehicle (advantageous)
• Must be willing to travel at short notice
• FAIS Accreditation or background will be added as advantage
• Knowledge of the South African medical scheme industry/ healthcare background (Advantageous)
• Excellent Interpersonal skills
• Persuasiveness
• Self-motivated and pro-active
• Networking skills
• Perform under pressure and driven to meet deadlines
• Creative and innovative
• Good written and verbal communication skills

CORE COMPETENCIES

• Visit, interact and assist members in Departments and other public service offices as and when required;
• Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members;
• Receive correspondence from members and submit to the Administrative team on a daily basis;
• Follow up with members on outstanding information or documents required by the organisation to finalise business processes;
• Assist the marketing service provider at marketing events by attending to member queries;
• Attempt to resolve all queries at first contact;
• Log all resolved and unresolved queries on a daily basis for reporting purposes;
• Compile a daily activity report;
• Escalate all unresolved queries to the admin team through the team leader on a daily basis;
• Represent the organisation well at all times in line with the mission, vision and values;
• Maintain positive Scheme member and stakeholder relationships;
• Facilitate effective communication between members and the Scheme;
• Compile weekly, monthly and quarterly activity reports for submission to the Team Leader;
• Provide ad hoc information when requested;
• Have extensive Medical Scheme and operational knowledge to assist in resolving member queries;
• Must have the ability to use a computer and required systems to resolve member queries; and
• Market the Scheme to potential members and assist in enrolling them on the Scheme.

To apply send an updated CV, Matric Certificate, tertiary qualifications and ID copy to [Email Address Removed]

Desired Skills:

• FAIS
• RE5
• NQF Level 5

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Diploma