Client Liaison Officer at Government Employees Medical Scheme

About the position

The position of Client Liaison Officer is vacant. The Client Liaison Officer will report directly to the Team Leader and form part of the Client Liaison Division. The position is based in Bloemfontein.

The total remuneration package for this position is R448 243 per annum, based on qualifications and experience.

The Client Liaison Officer will provide support to the Team Leader through the implementation of the following Key Performance areas (KPAs):

• Visit, interact and assist members in Departments and other public service office as when required.
• Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members.
• Receive Scheme correspondence from members and submit to the administrative team on a daily basis.
• Follow up with members on outstanding information or documents required by the Scheme finalise business processes.
• Assist the marketing service provider at marketing events by attending to member queries. Attempt to resolve all queries at first contact.
• Log all resolved and unresolved queries on a daily basis for reporting purposes. Compile a daily activity report.
• Escalate all unresolved queries to the admin team through the team leader on a daily basis. Represent GEMS well at all times in line with the mission, vision and values.
• Maintain positive Scheme member and stakeholder relationships. Facilitate effective communication between members and the Scheme.
• Compile weekly, monthly, and quarterly activity reports for submission to the Team Leader. Provide ad hoc information when requested.
• Have extensive Scheme and operational knowledge to assist in resolving member queries. Must have the ability to use a computer and required systems to resolve member queries; and Market the Scheme to potential members and assist in enrolling them on the Scheme.

Qualification requirements are:

• Matric and post - Matric qualification at an NQF Level 5. RE5 (required)
• At least 2 years industry experience. Passion for customer service.
• Self- motivated and pro-active. Attention to detail.
• Good written and verbal communication skills.
• Team player
• Driver's license (required). Own car.

The closing date for applications will be Thursday, 23 February 2024 at 5PM.

Desired Skills:

• RE5