Client Experience Administrator

About the position

Description/Synopsis:

Our client, a leading company in the financial services sector, is seeking a skilled Client Experience Administrator to join their team. In this role, you will be responsible for overseeing the full registration process for both individual and corporate clients, providing comprehensive support throughout onboarding and ongoing client engagement. The position requires responding to various client queries, assisting with the introduction of new functionalities, and maintaining strict compliance with regulatory requirements, with a particular focus on the FICA Act to help mitigate financial risk.

The ideal candidate is compliance-driven, detail-oriented, and dedicated to outstanding client service. If you meet these criteria and are looking to contribute to a dynamic team, we invite you to apply for this exciting opportunity.

 

Minimum Requirements:

• Minimum: Matric
• Advantageous: Tertiary degree/diploma in a relevant field
• Experience: Previous client liaison and/or administrative experience

Main Responsibilities:

• Conduct KYC (“Know Your Customer”), FICA checks, risk rating, and due diligence (including PEPs).
• Open accounts with banking partners and manage associated documentation.
• Perform compliance checks and draft documents to be sent to clients.
• Oversee client process flow via our CRM platform.
• Manage and update databases effectively.
• Drive conversion of registrations and provide support for new FTCCs.
• Handle bank audits, remediation tasks, and collaborate with banks’ AML departments.
• Report any unusual or suspicious transactions.
• Respond to incoming calls and handle new client queries courteously.
• Carry out general admin tasks and filing as needed.
• Liaise with banking partners’ Exchange Control Departments on SARB-related queries.

Skills:

• High ethical standards and solid principles.
• Willingness to go the extra mile; collaborative team player.
• Energetic, highly motivated, and committed.
• Meticulous, with exceptional attention to detail.
• Results-driven, always striving to exceed customer expectations.
• Exceptional interpersonal skills and emotional maturity.
• Adaptable—responds well to changing requirements and challenges.
• Well-organized, efficient, and effective with time management; meets deadlines under pressure.
• Able to multitask successfully; accountable for actions.
• Professional and presentable appearance.
• Outstanding written and verbal communication; excellent telephone etiquette.

Desired Skills:

• Client Liaison
• Compliance
• Database
• Document Record Keeping
• FICA
• Filing
• Solving Problems

About The Employer:

For similar vacancies and more exciting opportunities please keep visiting our website or follow us on LinkedIn.https://www.linkedin.com/company/kingsleyirons-recruitment/www.kingsleyirons.co.zaShould you meet the above minimum requirements, please submit your CV and a copy of your ID and Qualifications to [Email Address Removed] . Please quote the TITLE of this vacancy in the subject line of your email as reference. Our consultants will assess your suitability to the vacancy. Should you not receive a response within 2 weeks please consider your application unsuccessful, however we will retain your CV and details on our database in accordance with POPIA and will contact you in the near future should a suitable position become [URL Removed] have the option to “opt-out” and request us to delete your information at any time by sending a mail to admin (@) [URL Removed] / info (@) [URL Removed] you.