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Pinpoint One Human Resources

Claims Manager

Pinpoint One Human Resources

  • R Undisclosed
  • Permanent Management EE position
  • Centurion
  • Posted 16 Feb 2026 by Pinpoint One Human Resources
  • Expires in 33 days
  • Job 2633260
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About the position

Job Summary

The successful candidate will develop and execute functional business plans for both life and non-life insurance portfolios, while overseeing claims management and operational systems to ensure efficiency, compliance, and exceptional customer service.

Key Responsibilities

  • Lead and optimise policy administration systems and insurance operating platforms
  • Drive automation, innovation, and continuous process improvement
  • Oversee end-to-end claims management across all product lines
  • Ensure regulatory compliance, reporting, and audit readiness
  • Manage Sasria portfolio administration and system integrations
  • Optimise bank assurance and direct distribution channels
  • Strengthen stakeholder relationships and service level governance
  • Lead departmental performance, financial management, and capacity planning
  • Embed Treating Customers Fairly (TCF) principles and customer-centric practices

Minimum Requirements

  • Honours BCom in Finance, Business Management, Risk Management or Insurance
  • 8-10 years' insurance operations and claims management experience
  • 8-10 years' experience with insurance operating systems
  • Strong systems development, underwriting, and quality assurance expertise

Additional Requirements

  • Willingness to work extended hours when required
  • Travel as required

If you are a strategic, systems-driven insurance professional passionate about operational excellence and client-centric service delivery, we invite you to apply

Desired Skills:

  • PFMA
  • claims insurance
  • Risk Management
  • stakeholder management
  • Claims handling

Desired Work Experience:

  • 5 to 10 years Banking
  • 5 to 10 years Claims Assessment

Desired Qualification Level:

  • Honours

Apply Now

Pinpoint One Human Resources

About the agency

Our Profile pinpoint one human resources, founded in 1999, is a proudly South African, black women owned executive search firm, with a Level 2 B-BBEE accreditation. We specialise in identifying and appointing C suite, specialist and critical skills candidates across South Africa and the African continent. Our Story Established during South Africa’s transformation era in 1999, pinpoint one has evolved from an entrepreneurial venture into a formidable and respected executive search firm, across South Africa and the African continent. We have delivered through economic cycles and global challenges — the Y2k cross over, the 2008 financial crisis, the COVID-19 pandemic and ongoing social and economic uncertainty. We do this by remaining agile, ethical, and committed to excellence. Our purpose remains constant: connecting best business with best talent. Our Core Business pinpoint one human resources is an effective executive search specialist providing executive search and recruitment services in the areas of C-suite, critical, scarce and specialist skills and related human resources advisory services across industries and professional disciplines, nationally in the Republic of South Africa and across Africa with the capability of servicing National, Pan-African and Multi-National Corporates. Our Services Our services span the full talent lifecycle — from leadership acquisition to retention to succession planning. Executive Search & Leadership Appointments Board Appointments Recruitment of C-Suit, Scarce and Critical skills On Demand, Interim and Fixed Term Contract Recruitment Psychometric & Competency Assessments Executive Coaching and Mentoring HR Advisory Services including Organizational Design, Job Grading, Salary Benchmarking Our Mission To provide effective Executive Search, Recruitment and Human Resources Advisory Services to ensure the sustainability of our clients. Our Vision To be a sustainable and respected premier Executive Search, Recruitment and Human Resources Advisory Services firm in South Africa and across Africa. Our Transformation pinpoint one human resources established by three friends transformed into a 51% South African black woman-owned executive search firm with a Level 2 B-BBEE accreditation. The shareholders are Lucia Mabasa, Clive H Viveiros and Nkhabele Maruma. Lucia and Clive are operational in the business contributing to a philosophy of being owner managed. Pinpoint one human resources, as a small business (smme)has taken responsibility for making its own contribution to socio economic transformation in South Africa. This commitment includes skills transfer, coaching and mentoring of its own employees, diverse and economic development programmes and corporate social investment. Our Leadership Our business is owner managed by South Africans, Lucia Mabasa and Clive H Viveiros. Lucia Mabasa Chief Executive Officer Lucia joined pinpoint one human resources in 2002 and became Managing Director in 2010 and majority shareholder in 2018. She holds a BA and MA in Industrial Sociology. Her leadership has positioned the firm as one of South Africa’s foremost executive search consultancies. Clive H. Viveiros Co-founder & Executive Director After serving as Managing Director of one of South Africa’s largest recruitment agencies, the Kelly Group, he cofounded pinpoint one human resources. He holds a BA (Law), MBA, and MSSC. His focus is executive, management and scarce skill placements in the public sector and SOEs, agriculture, agri-processing, mining, and arts and culture, while expanding the firm’s African footprint. Our Commitment Our purpose is to connect best business with best talent — with precision, care, and complete confidentiality. Every engagement is handled discreetly and ethically to protect both client and candidate interests. Our Ethos We operate with integrity, professionalism, and absolute confidentiality. Our work reflects the diversity and values of South Africa and Africa. Every assignment is delivered with focus, accountability, and respect. This is clearly articulated in our Ethos. Our Soul It’s about passion, it’s about a belief in what we do, it’s about achieving excellence. At pinpoint one human resources we never do anything in half measures, whether attracting and retaining talented people or practicing corporate citizenship, we have fun delivering! The human resources solutions partnerships we develop with clients and candidates continue long after the assignment or project is completed – positive proof that we believe in achieving mutual success.

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