Claims Handler

About the position

The Role: Claims Handler (Commercial Lines)

As a Claims Handler in Commercial Lines, you will oversee the full administration of commercial claims, from initiation through to settlement. This role requires precision, regulatory compliance, and strong stakeholder communication to ensure seamless claims handling and client satisfaction.

Key Responsibilities

• Process and finalise commercial claims from instruction to settlement
• Apply policy terms and conditions accurately to each claim
• Maintain detailed records and update task management systems
• Liaise effectively with clients, brokers, and underwriters
• Conduct timely follow-ups to keep stakeholders informed
• Generate management reports and identify potential fraud risks
• Ensure compliance with FAIS, POPIA, FSCA, and TCF principles

About You

• Minimum 3 years of experience in commercial claims handling (short-term insurance)
• Strong understanding of policy wording and product knowledge
• Excellent verbal and written communication skills
• High attention to detail with strong administrative ability
• Confident using MS Office and claims/task management systems
• FAIS is compliant with an ongoing commitment to CPD

Desired Skills:

• Claims handling
• Insurance Claim
• Claims Management
• Claim Investigation
• Property Claims
• Home insurance
• Credit Hire
• Claims

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Certificate