Chief Retail Officer

About the position

The Chief Retail officer will lead the company's South African retail strategy. This executive role focuses on strategic leadership, and operational excellence.

Key Responsibilities:

• Strategic Leadership
• Develop and execute the national retail strategy.
• Drive the merchandise assortment as well as plan the flow of merchandise .

• Analyse market trends, customer behaviours, and competitor activities to inform decision-making.

• Collaboration with Regional Teams

• Work closely with regional managers to ensure effective strategy implementation.

• Foster a culture of accountability, excellence, and diversity across all regions.

• Retail Operations Management

• Oversee all aspects of retail operations, including store performance, customer experience, and sales growth.
• Implement best practices in inventory management, merchandising, and compliance.

• Monitor and report on KPIs such as sales, profitability, and customer satisfaction.

• Team Leadership and Development

• Lead, mentor, and develop a diverse team of regional managers and store teams.
• Drive employee engagement through training and leadership development, emphasizing inclusive team development.

• Promote a supportive and inclusive work environment.

• Customer Experience Excellence

• Ensure consistent delivery of exceptional customer service across all stores.

• Develop initiatives to enhance the in-store experience and build customer loyalty.

• Innovation and Growth

• Identify opportunities for innovation in product offerings, store design, and technology.
• Drive initiatives to expand market share and strengthen brand positioning.

Qualifications & Skills Required

• Bachelor's degree in Business Management, Retail Management, or related field (MBA preferred).
• Minimum 8-10 years' experience in senior retail management roles.
• Proven track record in developing and implementing successful retail strategies.
• Strong leadership skills with experience managing large, diverse teams.
• Excellent analytical and data-driven decision-making skills.
• Deep understanding of South Africa's retail landscape and consumer trends.

This role will suit a seasoned leader with a passion for retail excellence and transformation. Someone with a results-oriented mindset with a focus on measurable outcomes who is capable of delivering through the empowerment of people.

This role is based in Germiston

Desired Skills:

• leadership
• retail
• retail mana
• retail strategy
• merchandising
• strategy
• management
• operations
• retail operations

Desired Qualification Level:

• Degree

About The Employer:

This company is a leading supplier in the office and school supplies industry in South Africa. Part of a large, diversified group with a strong national footprint, providing employees with opportunities for growth and exposure across various sectors and regions.