About the position
JOB DESCRIPTION
The Change Lead is responsible for managing change management activities and applying structured methodologies. They develop strategies to drive adoption of changes, support communication efforts, and design and deliver communications for project teams. Additionally, they assess and plan change interventions and identify training needs.
Key responsibilities:
- Drive effective change management aligned with the successful execution of the BOLTS strategy and broader transformation initiatives
- Lead and coordinate strategic and operational change efforts across complex, high-impact projects
- Facilitate stakeholder alignment, manage resistance, and embed change across diverse business functions
- Oversee the adoption and sustained use of key systems including Dayforce, oneX, MyAccess, Stock Count Application, and RFID within store environments
- Ensure continuity and minimize disruption across transformation programs by delivering structured change interventions
- Provide change leadership on enterprise-level initiatives such as system upgrades, Rest of Africa rollout, and RFID onboarding
- Adapt with agility to support additional projects within the Change department as business needs evolve
- Monitor and report on the effectiveness of change management initiatives, ensuring alignment with strategic objectives
- Act as a trusted advisor and change champion, cultivating credibility and urgency in driving organizational transformation
- Create Training Needs Analysis to support change programs. Influence the design and delivery of training programs, including coaching of project teams as required.
- Reporting and documentation
- Support communication efforts including drafting of comms for various stakeholders cascading key messages and interventions required at various stages of the project.
- Design, develop, deliver, and manage communications for a wider project team.
- Assess and plan change interventions.
- Conduct Change Impact Assessments, assess change readiness, identify, and map key stakeholders in order to develop a coherent plan that will address change needs
Qualification and Experience:
- A matric qualification
- A related Degree / Diploma
- At least 6 to 8 years of proven work experience in Project and Change Management
- Solid experience of a minimum of 5 years of retail industry across functions will be advantageous
- Change and impact analysis
- Knowledge of Prosci ADKAR Model will be advantageous
Skills:
- High attention to detail, accuracy and a methodical approach
- Strong problem-solving abilities
- A strong customer centric approach with a high service delivery mind set
- A professional approach with a solution focused orientation
- The ability to work independently and team orientated
- The ability to work in a pressurized, high volume environment
- Adaptability in a constant changing environment
- Good Communication and Interpersonal skills
- Excellent verbal reasoning skills
- Written communication skills
Behaviours:
- Business Insight - applies market and business insights in order to drive organisational objectives
- Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
- Decision Quality - consistently makes timely, well-rounded and informed decisions
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Financial Acumen - understands and applies financial concepts and principles to make informed financial decisions
- Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growthTeam player with good interpersonal competencies
- Able to influence business and get buy-in from stakeholders
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
ABOUT US
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
ABOUT THE TEAM
The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, on-boarding, performance management, development, career progression, employee relations and remuneration.
