About the position
Package & Remuneration
JOB DESCRIPTION
The Change Consultant will be the coordinator to act as a bridge between different departments, streamlining efficiency and delivery of VAS objectives.
Key Responsibilities:
- Assess and plan change interventions for tier 1 group systems project implementations
- Identify training and project communication needs
VAS, Hi and Fintech co-ordination
- Ensuring that all strategic goals from different product owners are planned and aligned managing the annual Calendars of Business as usual changes as well as new initiatives launching.
- Coordination with heads of function and Change Management to plan, organise and track projects ensuring deadlines are met
- Identifying and resolving issues and bottlenecks or conflicts in project dates.
Learning architecture Development and Implementation
- Identify, develop, and implement the appropriate learning architecture (Systems, platforms,learning methodologies/approaches) for the VAS, hi and Fintech projects
- Continuously improve the standards and processes for implementation and maintenance
- Optimise learning processes for efficiency through continuous reviewing and evaluation
- Develop and execute training implementation plans, including drafting communications, managing the translation process, liaising with SME's
Content Design
- Produce, edit, and deliver engaging training content through web-based, instructor-led, and virtual classroom learning formats.
- Design and develop learning outcomes assessment activities, including assessment questions, scenarios, and simulations.
Stakeholder Management/Partnerships:
- Engage with stakeholders to ensure that individual, brand and business needs are identified within the project scope
- Partner with stakeholders to ensure that learning delivery has minimal impact on the day-to-day business operations
- Work with Change Lead and SMEs to develop course content using appropriate instructional design including digital learning
Manage Team Subject Matter Expertise
- Deliver instructor briefings, instructor skills training and train-the-trainer events to facilitators on an ongoing basis and as required for new releases and system updates
- Serve as first point of call for queries regarding training content and execution
Conduct Change Training Interventions
- Presents solution information utilizing course materials to the brands
- Conducting solution re-enforcement sessions to encourage adoptions and accurate utilization of the products and systems.
Qualifications and Experience:
- A relevant tertiary qualification
- Knowledge of the TFG's ADKAR change methodology
- At least 3 years of experience in Change Management processes and procedures
- Prior experience in systems project implementation.
Skills: - Change Management Expertise
- Negotiation skills
- Communication skills
- Systemic thinking
- Stakeholder Management
- Ability to analyse alternative and recommend solutions
- Strategic Thinking
- Projection Management
Behaviours:
- Business Insight - applies market and business insights in order to drive organisational objectives
- Collaborates - effectively works with others to achieve shared goals
- Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Decision Quality - consistently makes timely, well-rounded and informed decisions
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
- Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
ABOUT US
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
ABOUT THE TEAM
The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, on-boarding, performance management, development, career progression, employee relations and remuneration.
