About the position
KEY PERFORMANCE AREAS
• Apply a structured change management approach and methodology for the people side change efforts.
• Implement change management strategies based on situational awareness of the details change and the groups being impacted by the change.
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
• Conduct change readiness assessments and change impacts assessment, evaluate results and present findings in a logical and easy-to-understand manner.
• Implement targeted change management plans - including communication plan, stakeholder engagement approach, sponsor roadmap, coaching plan, training plan and resistance management plan.
• Support the execution of plans by employee-facing managers and business leaders.
• Monitor and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Identify resistance and performance gaps, and work to develop and implement corrective actions.
• Implement reinforcement mechanisms.
• Work with Communication Unit and HR in the formulation of particular plans and activities to support project implementation when required.
• Manage change champion network.
• Collaborates with Business Analyst, Technical Team within a project to obtain information required to develop training materials on all aspects of the product.
• Delivers Training Programs / Modules based on training plan requirements and according to a project -driven schedule.
EDUCATION, SKILLS AND EXPERIENCE
• A relevant university degree or national diploma.
• Minimum 3 years' experience as a Change Analyst.
• Change management certification an advantage.
• Proficiency in MS Office applications.
