About the position
Our client seeks the expertise of a Senior Network Engineer that will be responsible for producing simple network designs, architectures, network optimisation, and documentation covering voice, data, text, email, facsimile and image. This may incorporate all aspects of the communications infrastructure, internal and external, mobile, public and private, Internet/Intranet and call centres. Responsible for high-level problem resolution and network security policy implementation and monitoring.
Key responsibilities:
- To provide infield support on network solutions, and the associated services (Wired and Wireless)
- Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer
- Ensure that requests for assistance received via the Altron Digital Business Service Desk are attended to accurately and efficiently
- Where required, to provide customers with updates or feedback on calls that is logged on the call logging system
- Assist Network team to meet identified SLA's
- Actively support team on common goals and participate in high team performance
- Provide 24x7 technology platform and customer support on a rotating basis
- Continuous broadening of own technical skills and problem solving
- Engaging in formal and informal knowledge transfer
- Time management in accordance with Customer service requests and SLA
- Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer
- To perform network support for day to day operations
- Be able to diagnose hardware and software related issues on Network equipment
- Prosper a healthy business customer relationship
- Ensuring up to date network housekeeping, update of network documentations including network diagrams and inventory management
QUALIFICATIONS, EXPERIENCE, & SKILLS
- Matric or Diploma or Degree
- Wireless network experience and troubleshooting
- Network L2 and L3 troubleshooting
- Firewall experience (Cisco Firepower, Cisco ASA)
- Alcatel lucent network experience (advantage)
Professional Qualifications
- Relevant Medium (CCNP) / High OEM level certifications
Years of Experience
Other requirements:
- Other SIP / VOIP knowledge
- Cloud Knowledge
- TCP/IP protocol stack
- Good troubleshooting skills is essential
- Provide recommendation to the customer to improve systems as well as proactively manage services to ensure failure is pre-empted and resolved before critical
Desired Skills:
- Cisco Firepower
- Cisco ASA
- CCNP
