CargoWise Support Analyst

About the position

Job Title: CargoWise Support Analyst

Job Location: Johannesburg (Edenvale / Longmeadow)

Salary : FromR45K negotiable depending on qualifications and experience

The Opportunity


This company is a leading global leader in supply chain solutions and logistics. They help businesses move cargo around the world safely and quickly. They have a massive network with branches across South Africa and the globe. The company values hard work, smart systems, and excellent service. They use the best technology to keep everything running on time. Joining this team means working in a stable, fast-growing industry. You will get great support and learn from top systems specialists.
What You'll Be Doing

• Help manage and fix daily logistics software systems to keep operations smooth.
• Control system security settings and manage user profiles for the team.
• Answer and solve daily system helpdesk support tickets quickly.
• Find and fix system gaps using SQL database queries.
• Write clear user guides and process documents for staff to follow.
• Organize system training sessions for teams when updates happen.
• Test new software changes and updates to make sure they work perfectly.
• Create regular data reports for managers to review business progress.
• Fix software faults and troubleshoot errors to prevent any delays.

What You Need to Apply

• You must have a Matric certificate or an equivalent senior qualification.
• You must hold a CargoWise Specialist Certification.
• Good knowledge of logistics software like SAGE and Parcel Perfect is a plus.
• Basic skills in writing SQL queries to search databases.
• Good skills in using Microsoft Excel.
• A helpful attitude and the ability to solve problems calmly under pressure.
• The ability to work well on your own and with a [URL Removed] exclusive opportunity is managed by TRP

Desired Skills:

• BPM Applications Engineer
• EDI Integration Specialist
• Logistics IT Specialist