Card Fraud Manager at Bidvest Bank

About the position

PRIMARY PURPOSE
Manage and lead a team of Card Fraud Investigators and Analysts which will include investigating matters relating to card fraud for both issuing and acquiring - Fraud, Identified Risks and Dispute's by analysing, planning, mitigating, investigating, organizing and responsibly managing the operational area for rigorous fraud detection, investigations and disputes while protecting Customers and the Bank.

Drive the culture of operational excellence by creating a high-performance team whilst keeping the Customer / Merchants / Business at the heart of all that we do.

Be accountable for ensuring high quality, differentiating and efficient service is provided to customers and/or merchants. This includes but is not limited to incident management, monitoring, incident analysis, motivating, gap identification, directing, enabling, recognizing, enhancing information to support investigations and mitigation of risks.

Fraud Risk Assessment, Fraud Risk reviews, Intelligence Driven Investigations and Prosecution in support to Bank in relation to Card Fraud for both issuing and acquiring.

Coaching, counselling and training staff while developing problem-solving capabilities and creating an environment within which the team will be able to deliver the expectations. Manage and support a high-performance Card investigation team by encouraging inclusivity and transparency.

Keep abreast of trends and developments to prevent, detect crime and mitigate business risks which could have an impact within Card Fraud Monitoring and Investigation Operations.

KEY PERFORMANCE AREAS (KPA's) AND KEY PERFORMANCE INDICATORS (KPI's)
RISK, REGULATORY, PRUDENTIAL & COMPLIANCE
Key Performance Area (KPA) Key Performance Indicator (KPI)
General
- Limit potential losses to the Bank and ensuring that laid down processes are adhered to

Desired Skills:

• Communication
• Flexible
• Confidentiality
• Report Writing
• Computer Skills