Call Centre Team Leader: Debt Collections
Ergasia Placements
- R12,000 - R15,000 per month
- Permanent Intermediate position
-
Pretoria
- Posted 19 Jun 2025 by Ergasia Placements
- Expires in 29 days
-
Job 2614381 - Ref Pta000120
About the position
My client, a reputable law firm, is looking to appoint a driven and experienced Call Centre Team Leader for their banking collections department.
The position is ideal for a hands-on leader with a strong background in collections and team supervision.
EE: Open
Minimum Requirements
- Candidates must have 3–5 years’ experience in a similar team leader or supervisory role within a call centre or collections environment.
- Matric / Grade 12 (compulsory)
- Clear criminal and credit record
- Proficiency in English (additional languages beneficial)
- Willingness to work shifts, including weekends and public holidays if needed
- Basic computer literacy, including MS Office and email
Experience & Responsibilities
Candidates must have 3–5 years’ experience in a similar team leader or supervisory role within a call centre or collections environment, with proven competence in:
- Creating and launching call, SMS, and email campaigns
- Analysing book performance and developing collections strategies.
- Ensuring adherence to and regular review of strategies in line with operational/client requirements.
- Initiating actions and campaigns to optimise collections and reduce exposure on the department’s book.
- Attending client meetings, providing stats and reports
- Resolving queries and managing staff performance, including coaching and training.
- Conducting quality checks on calls and admin output.
- Supporting ad hoc managerial duties as required.
Skills & Competencies
- Strong administrative and organisational skills.
- Resilience under pressure and ability to handle challenging interactions with clients/debtors.
- Analytical thinking and a proactive approach to problem-solving.
- Effective interpersonal and leadership skills.
Desired Skills:
- Banking Collections
- Team Leader
- Debt Collection
- call
- SMS
- and email campaigns
- collections strategies
- stats and reports
- quality checks
Employer & Job Benefits:
- Pension Fund
- Medical Insurance
- Bonuses
Ergasia Placements
About the agency
Ergasia Placements is a [specialist placement agency] in the debt recovery industry. Our goal is to match the right agent with the ideal employer. We understand the challenges and risks that come along with recruitment and hiring top talent.
Where candidates lack training, we partner with Ukusiza Learning to embark on a road of improving existing skills and developing a new set of industry specific standards.
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