Call Centre Operator
Manpower SA (Pty) Ltd.
- R Undisclosed
- Permanent Intermediate position
-
Midrand
- Posted 11 Mar 2026 by Manpower SA (Pty) Ltd.
- Expires in 30 days
-
Job 2635030 - Ref CPT003484
About the position
A leading private higher education institution in South Africa is seeking an enthusiastic and driven Call Centre Operator to join the Student Recruitment team at their in Waterfall (Midrand) branch.
This role plays a key part in supporting prospective students through the early stages of their academic journey. The successful candidates will be responsible for engaging with prospective students telephonically, providing information on available programmes, and assisting in converting leads into applications.
Telesales & Student Engagement
- Make initial telephonic contact with prospective students within 24 hours of receiving a lead.
- Determine whether prospective students meet the minimum entry requirements.
- Recommend suitable alternative programmes where entry requirements are not met.
- Discuss programme offerings and provide accurate course information.
- Capture and maintain prospective student information on the database.
- Book consultations for Student Advisors.
- Respond to prospective student queries and concerns in a professional and timely manner.
- Inform prospective students of application and registration deadlines.
- Conduct confirmation calls and reschedule appointments where required.
- Maintain accurate activity records on the internal system.
- Support the achievement of lead-to-application conversion targets.
General Administrative Support
- Assist with administrative and marketing-related tasks as required.
- Support Student Advisors with post-application processes such as collecting documentation and payments.
- Capture and maintain accurate database records.
Minimum Requirements
Qualifications
- Matric (essential)
- A relevant tertiary qualification will be advantageous but is not required.
Experience
- Minimum 1–2 years’ experience in sales, administration, marketing, customer service, or telemarketing.
Key Competencies
- Excellent telephone communication skills and a professional manner.
- High level of accuracy in typing and data capturing.
- Strong organisational and administrative abilities.
- Customer-focused with the ability to build rapport with prospective students.
- Ability to work in a fast-paced, target-driven environment.
Working Hours
- Monday – Friday: 08:00 – 17:00
Please note that only suitable candidates will be contacted.
Desired Skills:
- call centre
- operator
- admin
Manpower SA (Pty) Ltd.
About the agency
Manpower is the world's leader in employment and staffing services, with offices in over 80 different countries and territories providing individual service to 2.5 million employees world-wide.
Manpower can help your company anticipate and benefit from the changes happening now and next, in the contemporary world of work. Over 60 years of experience in staffing and recruitment, training, HR Services, outsourcing and consulting for all industries skills and levels.
Our focus is to meet your widest range of skill requirements. Our commitment is to continuous service improvement through development and technology.
We want you to know you will have the skills you need, today and in the future.
Our staffing solutions across various disciplines include:
Temporary / Contract and Project Staffing
Our propriety skill assessments enable us to confirm our people's software knowledge, practical abilities and quality attitude across the widest range of work profiles
Permanent Recruitment
Call Centre Staffing
Our proprietary teleskill assessment identifies the skills required for the widest range of inbound and outbound work, from basic helpdesk operations to telephone marketing and telesales.
Outsourcing Staffing Solutions
Manpower provides Wage Master as a customized solution to clients who have various staffing requirements. The client chooses the employees and determines their remuneration package.
Manpower then assumes employer responsibility for all HR issues and provides a payrolling service. Manpower can establish an office on your premises with a supervisor and staff to manage part or your entire workforce.
We continue to seek ways to further refine our system, to improve our level of response and to give you the highest quality possible. Our goal is not just to meet your expectations ... but to exceed them.
Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.
EMAIL ME JOBS LIKE THIS
Email me jobs similar to: Call Centre Operator
Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.
