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OutsideCapital

Call Centre Manager

OutsideCapital

  • Undisclosed
  • Permanent Management EE position
  • Rosebank
  • Posted 08 May 2024 by OutsideCapital
  • Expires in 18 days
  • Job 2566314
Apply Now

About the position

The Communication Centre: Support Manager will contribute to the high standard of quality client service to both financial intermediaries and investors and manage a team of consultants.

Leadership:

Leading team members to achieve Client Service's strategic objectives
Growing and implementing the vision for the Communication Centre

Client Servicing:

Delivering on contracted SLA's
Provide resolution & guidelines for technical and escalated enquiries and complaints
Liaison role between Communication Centre, Client Services and Sales teams
Creating a culture of Treating Customers Fairly in the Communication Centre

Decision Making:

Prioritisation / delegation of work
Analysing data and making data driven decisions
Management of workflow and efficiencies

Managerial Functions:

Performance Management
Recruitment
General people management
Implementation of management structures and team processes
Coaching & Training:

Ongoing Coaching & identification of training and development needs
Liaison and contracting with the coaching and training teams
Contracted development plans for team members

Requirements:

Matric / Grade 12
Relevant financial qualification and completion of Regulatory Exam 1
3 - 5 years Glacier experience with exceptional Glacier product and process knowledge
Proven Call Centre management experience will be an advantage

Desired Skills:

  • call centre manager
  • customer centre manager
  • LISP
  • RE1
  • contact centre manager

Desired Work Experience:

  • 2 to 5 years

Desired Qualification Level:

  • Grade 12 / Matric

Apply Now

OutsideCapital

About the agency

Welcome to OutsideCapital Consulting OutsideCapital believes that a company’s most valuable asset is its people, which is why we’re dedicated to bringing the very best human capital from the outside, in. OutsideCapital is a level 2 BBBEE executive search and recruitment advisor that specialises in building South Africa’s foremost accounting firms, management consulting houses, banks, insurance companies, corporates and listed organisations. We stop at nothing to ensure our clients employ the very best candidates for each position. More often than not, this means head hunting those sought-after candidates who aren’t in the market and convincing them otherwise. Integrity, professionalism and excellence is at the root of what we do. OutsideCapital’s combined market knowledge, finely tuned judgement and innovative sourcing techniques make us market leaders in maximizing each client’s internal intellectual capital. Our Team is made up of only the best and most experienced recruiters and associates. They’re expertly trained to deliver effective solutions and foster successful client/candidate relationships that build on the bottom line. And, with our global state-of-the-art CRM system, the entire process is effortless from start to finish. Our Sectors Our sector specialties include: • Oil and Gas • Construction • Power and Utilities • Public Sector and Government • Health • Mining and Metals • Consumer Products and Retail • Technology, Media and Telecommunications • Automotive Our Disciplines Our bespoke disciplines within the broader finance field include: • Audit and Accounting • Finance (all areas) • Corporate Finance and Private Equity • Internal Audit • Risk Management • Forensic Audit and Consulting • Taxation Management and Consulting • Management Consulting • Operations • Supply Chain • Credit Management Our Vision OutsideCapital is dedicated to becoming the most sought-after boutique recruitment consultancy on the African continent with clients spanning various geographical regions. Our mission is to drive unparalleled growth for our clients by putting their business needs, and the aspirational needs of our professional candidates, first. The key values that guide us are: Integrity | Honesty | Excellence | Professionalism OutsideCapital is headquartered in Johannesburg with an office in Cape Town, and associates situated in Africa and the UAE. This means we’re guaranteed to deliver best practice and even better value to both clients and candidates across our wide network. Our Services The OutsideCapital services include: • Executive Search Our functional knowledge and adaptability to the ever-changing industry allows us to put forward candidates that optimise performance, drive innovation and meet our client’s every demand. • Inhouse Advisory Reducing the time to hire is our number 1 priority. That’s why we manage the recruitment process from start to finish, providing our clients with a series of back-to-back qualified candidate interviews, as well as post-interview insights based on each outcome. • Retrenchment Programmes Retrenchments happen. And we’ll be there to assist. Our comprehensive programme will help your employees find new employment, protecting your reputation by ensuring both parties are looked after ethically and legally. • Community Management Our job isn’t over once a candidate is hired. Our dedicated specialists stay in constant contact to ensure issues are dealt with as they arrive so that you get feedback about any concerns, and they stay motivated to give of their best. • Immigration and Relocation We assist with all aspects of immigration and relocation for our clients and candidates. This includes: • Visas • Permits • Compliance • Expat relocation support We also train expats to better understand the culture of their new countries, helping them adjust and make their assignments a success. We have a joint venture partner – a specialist immigration and relocation services company – to provide us with their expertise.

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