About the position
JOB DESCRIPTION: Call Centre Agent - Sales QUALIFICATION AND EDUCATION REQUIREMENTS ? Grade 12 / Matric
ROLE AND RESPONSIBILITIES
? Management of calls in a professional and efficient manner
? Conduct follow-ups on calls where necessary
? Follow the official applicable script ensuring that nothing is left out
? Convince the client to make the sale
? Explanation of credit life insurance principles
? Handling all information on basis of trust
? Dealing with clients and processes in line with company procedures
? Optimal use of the "Call Centre" computer system
? Proficiency in English and Afrikaans (additional languages will be an advantage)
? Follow the correct DC Credit Protect procedures
? Completion of the appropriate forms
? Ensure confidentiality of database information
? Any other instruction from Management
? Build positive relationships by going above and beyond with customer service, ensuring all questions,cancellations, and confirmations are addressed appropriately and maintain professional interaction
? Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives
? Create and maintain case management records of daily problems and remedial actions taken in a call centre database
? Leverage data and insights gathered in the call centre to recommend and influence process-improvement opportunities.
? RE5 qualification (Advantageous)
? FAIS qualifications (Advantageous)
? Computer literacy: MS Word, Excel, Outlook, SharePoint - and ability to learn new system quickly
? Excellent communication skills - must be able to speak English and Afrikaans
? Minimum of 1-year experience working in a call centre environment (sales experience advantageous)
Desired Skills:
- Grade 12
- RE5
- FAIS
- Computer Literacy
- Call Centre Experience
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
Our client is looking for an individual with experience in an FSP Call Centre, who is not only technically proficient but also a good cultural fit for their organization. The ideal candidate should demonstrate excellent communication skills, problem-solving abilities, and a track record of success in similar roles.
