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Quest

Call Centre Agent

Quest

  • R6,000 per month
  • Contract Junior EE position
  • Florida
  • Posted 18 Apr 2024 by Quest
  • Job 2563636

About the position

  • Manage inbound and/or outbound calls;
  • Follow various communication scripts when speaking to a caller;
  • Handle customer engagement;
  • Identify customer needs, answer questions and solve problems;
  • Up-sell products and services when possible;
  • Build sustainable customer relationships;
  • Organize all conversation records;
  • Build product knowledge; and
  • Improve performance and hit goals.

Desired Skills:

  • Inbound Call Centre
  • Outbound Callcentre
  • Contacting customers
  • Call Center Services
  • Communicating with Customers
  • Phone Manner
  • Administration Customer Service

Desired Work Experience:

  • 1 to 2 years

Desired Qualification Level:

  • Grade 12 / Matric

Quest

About the agency

For over 50 years, Quest has provided excellent temporary recruitment services. Our experienced and highly skilled consultants know that you need a flexible and bespoke approach to temporary recruitment to find the right match for your company. We do more than just recruit, we are also pioneers in specialist recruitment who can help you optimise your recruitment strategy and support you through the entire process. Our consultants pride themselves on building strong and lasting relationships and solidifying our national and local networks. Enabling business through talent Quest is South Africa’s leading provider of scalable recruitment and staffing solutions for Frontline customer service, Sales, Marketing and Support staff. Its primary services are Bulk Recruitment Solutions (Perm and temp), Field Marketing Solutions, Human Resource Outsourcing, Recruitment Process Outsourcing and Staff Optimisation Solutions. All of this is geared towards “enabling business through talent”. B-BBEE Credentials We are a 59,03% black owned company, with 49,39% black female ownership and a Level 1 B-BBEE Contributor status, allowing for 135% procurement recognition. We have an extensive presence in South Africa and the continent, with a database of over 150 000 qualified candidates. Our industry experience and extensive IT infrastructure have allowed us to turn talent acquisition into a science. For clients, this means improved request-to-delivery turnaround time; saving money and improving agility. For candidates, this means you are more likely to find an employer who matches your career needs. Quest has always been at the forefront of innovation in the recruitment industry. Our attitude of constant assessment and adjustment to the needs of the modern business has put us first in South Africa: - To offer optimised staffing solutions - To offer specialised call centre staffing solutions

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