Call Centre Agent (Automotive)

About the position

JHB
Opportunity available for a service-driven Call Centre Agent with excellent coordination skills and automotive experience. This role focuses on increasing service sales and managing breakdown calls efficiently.
Our client is a leader in the vehicle component and industrial service sector, providing innovative solutions and exceptional after-sales support. With a focus on reliability and efficiency, they are expanding their footprint in the local market.

Job Overview

The Call Centre Agent will be responsible for coordinating breakdown responses, maintaining service schedules, and following up on customer satisfaction. The role requires proactive communication with technicians, agents, and customers to ensure service excellence.
The individual will also contribute to growing the service division by engaging with the customer database and promoting service offerings. 

Key Responsibilities

• Arrange breakdown attendance by coordinating with standby technicians or agents
• Log new breakdowns following prescribed procedures
• Follow up with customers on service satisfaction
• Maintain detailed records of all breakdowns
• Participate in morning meetings and workshop yard walks
• Contact customers to manage and schedule services
• Promote service sales by engaging after-sales customers
• Stay informed on product knowledge and procedures
• Process job cards and invoices within required timeframes
• Prepare reports and presentations when needed
• Complete administrative tasks within deadlines
• Follow up daily on purchase orders and maintain work-in-progress

Key Attributes

• Strong attention to detail
• Customer-focused and service-oriented
• Deadline-driven with excellent time management
• Effective communicator across internal and external stakeholders
• Adaptable and proactive in a fast-paced environment
• Ability to work under pressure
• Flexible to change based on operational requirements

Requirements

• Matric (high school diploma) preferred
• Previous call centre experience advantageous
• Fluent in English and Afrikaans; knowledge of an African language beneficial
• Computer literate with experience in word processing, spreadsheets, and internal systems
• Solid planning, organisation, and decision-making abilities
• 2+ Years in the automotive industry

Remuneration
R12 500 - R15 000(Based on experience)

Only shortlisted candidates will be contacted

Desired Skills:

• Standard numerical skills and statistical skills
• The ability to formulate
• prioritise
• Speak write and understand Afrikaans & english