Call Centre Agent at Transaction Capital Recoveries

About the position

This is probably not for you!
Unless you are a motivated self-starter with an exceptional call centre background do not apply. Top agents required to join an elite dream team. Your strong negotiation skills and team player mentality gets you an interview. Long term growth & promotion opportunities are a given for the right few.

As a Call Centre agent you will deal directly with customers, using negotiation and problem-solving skills to assist the customers to resolve their outstanding debts and collect payments. You will need proven attention to detail and planning and organizational skills to manage customer accounts and document the process.

Key Responsibilities :

Debt Collection:

• Arranging for debt repayment or establish repayment schedules based on the customer's financial situation
• Confirming right party contact
• Confirming and/or update the customer's details:
• Banking details
• Employer information
• Repayment method and frequency (weekly, fortnightly or monthly)
• Discussing and determining a reason for nonpayment with the customer and update the system accordingly with the latest information received
• Negotiating payment arrangement with the customers within set mandates

Trace delinquent debtors:

• Trace delinquent debtors to obtain new contact details by using different trace tools
• Request referral information from 3rd party/parties such as close relatives, employers or neighbours
• Update the system and save account

Quality Assurance:

• Meet the division qualitative standards in terms of inputs and outputs
• Minimise the number of errors on accounts worked
• Initiate action on debtor queries and administrative tasks on the system using the correct

Minimum Requirements: (Qualifications and Experience)

• Matric/Grade 12/National Senior Certificate
• 3 years Contact Centre Experience
• Proficient in MS Office

Skill and Competencies:

• Self-starter and motivated
• Passion for dealing with people
• Ability to make quick decisions
• Ability to work under pressure
• Persuasion skills and the ability to influence decisions
• Interpersonal and networking skills
• Results oriented and deadline driven
• Ability to receive constructive criticism and use it to your advantage
• Follow instructions and procedures
• Ability to adapt and respond positively to change
• Excellent Communication skills (written and verbal)

Desired Skills:

• Debt Collection
• Quality Assurance
• Call Centre

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Grade 12 / Matric

About The Employer:

Transaction Capital Recoveries (TCR), a subsidiary of JSE listed Transaction Capital Limited, is a market leader in customer experience and collections solutions offered to a large local and growing international client base.