Call Center Agent - Death Benefits
The Focus Group
- R700 - R1,200 per month
- Permanent Junior position
-
Randburg
- Posted 30 May 2025 by The Focus Group
- Expires in 33 days
-
Job 2612290
About the position
Purpose:
We are seeking a dedicated Call Center Agent to join our team, responsible for conducting investigations in terms of Section 37 of the Pension Funds Act. The successful candidate will communicate with beneficiaries, trace and identify potential beneficiaries, and provide comprehensive reports and recommendations to the Board of Trustees.
Key Responsibilities:
- Communicate with beneficiaries via telephone, email, or face-to-face.
- Trace and identify further possible beneficiaries.
- Obtain required documentation from beneficiaries, employers, and clients.
- General administration and record keeping.
- Provide feedback to beneficiaries, clients, and management regularly.
- Provide legally sound allocation recommendations in line with Section 37C of the Pension Funds Act.
- Ensure monthly targets are met.
- Uphold professionalism and service excellence in all interactions.
- Ensure compliance with POPIA parameters and processes.
Minimum Qualifications and Experience:
- Matric with Maths, English, Afrikaans, and preferably one local African language. (MUST BE FLUENT IN AFRIKAANS AND ENGLISH)
- 1 to 2 years’ experience in the Financial Services Industry, preferably with experience in Section 37C of the Pension Funds Act.
Essential Skills:
- Strong written and verbal communication skills (English and Afrikaans).
- Proficiency in one local African language.
- Strong investigation and tracing abilities.
- Proficiency in Microsoft applications (Word, Excel).
- Strong time management and organizational skills.
- Ability to work independently and as part of a multidisciplinary team.
- High level of integrity and confidentiality.
- Ability to work under pressure.
Behavioral Competencies:
- Initiative
- Results Orientation
- Interpersonal Skills
- Adaptability
- Critical Thinking
- Self-Discipline and Organization
Workplace Competencies:
- Active listening and emotional intelligence.
- Analytical and problem-solving skills.
- Goal-driven and self-motivated.
- Ability to interact in a non-judgmental manner.
- Detail-oriented.
Desired Skills:
- Afrikaans
- English
- Financial Services
- Life Insurance
- Microsoft Office
- Oral Communication
- Pensions
The Focus Group
About the agency
THE FOCUS GROUP was formed in 1989 and has offices in Johannesburg and Cape Town. We are a full service Human Resource Consulting Company, encompassing Black Empowerment joint venture partner Focus Kamoso, and offering a comprehensive range of integrated recruitment, assessment, employee relations, training and development, HR, employee benefit and payroll management services to a wide range of South African, African and international business organisations.
Our commitment is to enter into a partnership with you, the Client, which adds value to your business and profit to your bottom line, by tailoring solutions that assist you to
• Source, assess and select the best possible human resources.
• Design and implement competency based training programmes, which ensure that your employees are capable of delivering the service excellence that your clients demand, and the competitive edge which you seek to maintain.
• Create a business environment in which you manage change to your advantage and an organisational climate that allows your team to perform to its maximum potential.
• Design employee benefit and remuneration structures which ensure that your people take ownership of your business and which protect you against losing your most valuable resource to your competition.
• Implement an employee relations framework that promotes workplace harmony and minimises the occurrence of disruptive legal disputes.
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