About the position
Job Title: Crypto Call Centre Agent (Crypto/Financial Services Industry)
Location: Tyger Vallery and Surrounds, Cape Town, Western Cape, South Africa (On-site)
Employment Type: 3 months - permant
Salary Band (R15,500 - R20,000)
About the Role
We are looking for a motivated and tech-savvy individual to join our crypto-focused call center. The Crypto Call Centre Agent will provide world-class customer support for users of our cryptocurrency ATM network, including wallet setup, transaction assistance, and troubleshooting ATM or exchange issues. This role is ideal for someone passionate about crypto and delivering exceptional services.
Key Responsibilities
- Handle inbound calls, emails, and live chats from cryptocurrency clients.
- Assist with wallet setup, account verification, and transaction troubleshooting.
- Provide guidance on crypto ATM usage (deposit/withdrawal).
- Identify and escalate potential fraud, security, or compliance issues.
- Maintain accurate records of customer interactions in the CRM.
- Collaborate with team members to improve processes and client experience.
- Participate in training sessions to stay up-to-date on crypto products and security best practices.
Requirements / Skills - Prior call center experience (preferred, not mandatory).
- Basic understanding of cryptocurrency and blockchain concepts.
- Strong computer literacy and experience with ticketing systems (Zendesk, Freshdesk, etc.).
- Excellent English communication skills (verbal and written).
- High level of empathy and problem-solving skills.
- Ability to work flexible shifts, including evenings, weekends, and occasional after-hours.
- Strong attention to detail and accuracy in handling sensitive client data.
Qualifications - Matric / High School Diploma required; tertiary education is a plus.
- Fintech, finance, or IT experience preferred.
- Willingness to undergo company-provided crypto support training.
Work Schedule - Shift-based schedule to cover client support hours.
- Must be flexible to work late shifts, after hours, or weekends as required by business needs.
Desired Skills:
- call centre
- inbound
- outbound
- sales
- crypto
