About the position
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organisations build their digital core, optimize their operations, accelerate revenue growth and enhance public services-creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability.
We are uniquely able to deliver tangible outcomes through our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit [Email Address Removed]ining the feel of a start-up and the advantages of being a global player, Accenture Song truly has a diverse and multi-talented team. Accenture Song is the leading digital transformation agency in the world that can deliver true end-to-end digital services.
About the role
The Business Unit Director's role is to lead, inspire, set direction and drive their Account Management business unit to provide extraordinary account management service and add real value to the clients business. In addition to this, managing the delivery of exceptional creative product that meets or exceeds the clients business targets within the defined integrated strategic approach; to ensure optimum deployment of integrated 360 degree communication, facilitate problem solving, monitor the health of the clients business within the agency, deliver bottom line client profitability and grow the clients business within the business.
Responsibilities (include but are not limited to):
Client Management:
- Foster and maintain close relationships with clients at a senior level, and ensure communication of any changes to clients business objectives to the team
- Actively pursue business development opportunities within the client portfolio in areas that may prove to bring a favourable return on investments for clients
- Share knowledge and best practice across the teams and the agency
- Create accurate compressive briefs and implementation of project timelines
- Deliver high standards of client satisfaction and continuously adapt and adjust approaches to benefit portfolio needs
- Demonstrate an understanding of the clients and agency s business to motivate the team in providing outputs that deliver an optimal return on investment for our client
- Through research and active networking within the industry, ensure that the agency and client are at the forefront of, and appraised on, industry trends and developments. Ensure that this is shared across the business
- Experience working on a retail account advantageous
Team Management:
- Build a strong multi-discipline account management team that can operate interdependently
- Improve the team cohesion and synergy through a direct management style that rewards performance and team effort
- Instill a value system within the team that is based on integrity, respect and the value of the individual in the work environment
- Mentor the team through hands on training and instill a sense of accountability
- Manage the careers of the team including: formal performance reviews; personal training and development plans; career planning
- Participate in the department's manpower planning and recruitment process
- Champion company initiatives ensuring motivation, consistency and correct messaging
Finance & Operations:
- Responsible for achieving streamlined, efficient and cost effective management of the portfolio
- Identify opportunities for expanding the financial potential of the clients' business
- Manage and monitor income and efficiency in the billing ensuring financial administration adheres to best practice
- Drive the ethos of cost control and income growth through to the account management team
- Ensure all team members complete timesheets by deadline
- Compile reports to share the overall health and status of the business unit with the management team
- Ensure all team staff maintain ethos of Accenture working environment
- Ensure team understand and adhere to Accenture processes, especially when engaging with traffic and production
- Manage team profitability (limit over- or under-servicing of clients).
Qualifications
Qualification/Experience/Skill:
- Relevant tertiary qualification in Marketing or Communications
- Proficient in Office 365 (i.e. MS Teams/SharePoint/Outlook/Excel etc.)
- Minimum 8 years experience in Client Service in an Advertising Agency
- Well versed in Digital
- A good command of the English language (both verbal and written)
- Strong presentation skills
- Strong people management skills
- Strong negotiating and numerical skills
Personal Attributes:
- Collaborate with a team
- Ability to manage conflict
- Ability to manage and lead a team
- Strategic
- Resilient
- Accountable
- Reliable
- Meticulous with attention to details
- Other: Valid drivers license with own vehicle and comfortable to work on-site
