About the position
Introduction
The primary purpose of this role will oversee the implementation and documentation of agreed upon finance business solutions systems and process optimisation requirements. This role will work on initiatives that may or may not include technology, with a primary focus on continuous improvement of the Business Solutions catalogue processes and systems. The role will also be responsible for testing integrated process and system enhancements, determining their impact across the Business Solutions areas and ensuring that the Business Solutions requirements are met.
The incumbent will play a pivotal role in enhancing our business solutions catalogue, streamlining processes, and optimising systems to ensure operational efficiency and effectiveness. By taking the lead in continuous improvement initiatives, this position will contribute to the organisation's mission of delivering exceptional business services to internal and external stakeholders. Furthermore, the role encompasses the responsibility of testing and validating integrated processes and system enhancements. The successful candidate will work closely with cross-functional teams to ensure seamless integration and performance of systems, guaranteeing that they meet the evolving needs of our business.
Duties & Responsibilities
Continuous Improvement & Operational Excellence
Ensure that integrated business initiatives meet all finance business solution requirements.
Continuously seek opportunities for process and system improvement.
Document and define identified system or process improvement requirements.
Liaise with functional teams through the enhancement phase to ensure that requirements are being met.
Assist with the formulation and interpretation of business rules and business processes.
Test and document identified system improvement initiatives prior to implementation.
Proactively identify opportunities for continuous improvement in business services.
Collaborate with agile teams to implement improvement initiatives and track progress.
Engage with stakeholders and gather feedback to inform improvement efforts.
Foster a culture of continuous improvement among team members and stakeholders.
Report on the results and benefits achieved through continuous improvement efforts.
Risk and Control Management
Document, coordinate, participate and support business process updates for each business area.
Develop detailed current and future state process maps and additional supporting documentation where required.
Work closely with the broader business services team to identify business risks and ensure processes are in place to mitigate those risks.
Ensure financial completeness and accuracy of all enhancements.
Stakeholder Management
Establish and maintain effective working relationships with cross-functional teams.
Collaborate with stakeholders to understand their needs and expectations.
Act as a liaison between Agile teams and stakeholders, facilitating effective communication.
Provide timely updates to stakeholders on the progress of system and process optimization projects.
Resolve conflicts and address concerns that may arise during collaborative efforts.
Foster a positive and productive working environment through strong interpersonal skills and clear communication.
Manage relationships with external service providers, Business leaders, Centre of Excellence; and Businesses, and Reporting Centre of Excellence, Information Technology.
Support, collaborate and partner with business process owners and stakeholders in a manner that facilitates shared understanding.
Work closely with across the business solutions central functions to ensure consistent and effective collaboration.
Process Optimisation and Documentation
Partner with each Business Solution function to analyse existing processes within Business Solutions for areas of improvement.
Develop and maintain process documentation, including workflows and standard operating procedures.
Lead process optimisation initiatives to enhance efficiency and reduce errors.
Collaborate with agile teams to implement process improvements and track their effectiveness.
Regularly review and update process documentation to reflect changes and improvements.
Ensure compliance with regulatory requirements and industry standards in process documentation.
Ensure that enhancements to current or new processes implemented are communicated and trained to the relevant business services stakeholders.
Support the business solutions central teams on new processes and systems as required.
System Implementation and Optimisation
Collaborate with cross-functional teams to identify system implementation needs.
Develop and maintain a comprehensive understanding of existing systems and their potential for optimisation.
Implement and oversee changes to systems, ensuring minimal disruption to ongoing operations.
Continuously monitor system performance and gather user feedback for improvement.
Keep abreast of industry best practices and emerging technologies for system optimization.
Document all system changes, configurations, and enhancements for reference and compliance.
Testing and Validation
Develop test plans and scenarios for integrated processes and system enhancements.
Coordinate and execute testing activities in collaboration with Agile teams.
Identify and report defects and issues, working to resolve them promptly.
Ensure that system enhancements meet user requirements and are aligned with business goals.
Conduct user acceptance testing and provide training and support as needed.
Document test results, including success criteria and lessons learned
Desired Experience & Qualification
Diploma or Bachelor's degree in Finance or a related field
At least 5 years' retail experience
At least 3 years' experience within a business optimisation environment
Experience documenting, auditing and improving business processes and procedures, preferably in a finance environment
Competencies
Analysis (including Attention to Detail)
Judgment and decision-making
Networking and Liaison/ Building strategic relationships
Engaging Diversity
Influencing and Negotiation
Monitoring
Business Insights
Organisational Agility
Strategic Leadership
Motivating People
Modelling / Living the Values
Practical Execution Management (Planning and Organising)
Excellent communication to facilitate interaction between cross-functional stakeholders.
Excellent organisational skills
Excellent analytical and problem-solving skills.
ERP system knowledge / skills, preferably SAP
Business process documentation skills
Coordination and interpersonal skills
