Business Support Specialist

About the position

My client based in Cape Town (Northern Suburbs) is currently looking for a Business Support Specialist to join them on an independent contract basis

IT / Finance

Responsibilities

• 1st line business support helpdesk for systems like XPLAN via 4Me (Business processes and tools)
• System navigation and user support
• Investigate, analyse, resolve, and advise on support issues in XPLAN support environment (not limited to but main focus)
• Building relationships with end users to continuously look at how we can improve their daily challenges
• Regression testing of UAT and production upgrades
• Conduct system monitoring and morning checks and mapping of accounts
• Proactive monitoring of daily recons to ensure client portfolios are always balanced
• Liaise with vendors to ensure timeous problem resolution
• Work with project teams to investigate complex issues, identify and implement solutions
• Work in partnership with other departments ensuring correct allocation of issues raised by the business
• Maintain appropriate levels of procedural documentation
• Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
• Communicate with end users and building relationships
• Data analysis: identify trends and recommend possible solutions

Experience

• Tertiary qualification or a relevant qualification
• XPLAN application experience (recommended)
• Problem solving exposure at business level
• Commitment to performing routine as well as investigation/analysis work tasks
• Ability to solve complex problems
• Understand and develop the business support team competency
• Financial Service / Stockbroking experience beneficial
• Excellent communication skills (English / Afrikaans) both written and verbal
• Strong numerical orientation
• Critical and analytical capability

Competencies

• Self-motivated, proactive, taking ownership of problems until they are resolved
• Mature person with the sense of responsibility to do after hours if required
• Highly organized with a high level of customer focus
• Excellent time management
• Accurate and detail orientated
• Ability to perform well under pressure and show maturity, confidence and resilience
• Excellent listening, communication and interpersonal skills
• Pro-Active approach to work, clients, problem solving
• Learning agility and curiosity
• Assertive
• Passionate ownership for results

If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review

Desired Skills:

• XPLAN
• Business Support
• Support Specialist
• Financial Service
• Stockbroking