Business Service and Sales Representative

About the position

Business Service and Sales Representative

Join a Leading Infrastructure & Security Solutions Provider, UK Hours, Remote from South Africa

Remote, South Africa | Market Related salary + Commission | Full-Time

About Our Client

Our client is a dynamic UK-based company specialising in infrastructure, networking, and security solutions. With a comprehensive product offering that includes containment systems, cable management, and security products from trusted brands like Velcro, EnGenius, and Hikvision, they support complex technical projects with high-quality services such as Velcro cutting, pre-terminated assemblies, and engraved labelling. The company is on a strong growth trajectory and prides itself on providing tailored solutions that meet both technical and business needs, all within a collaborative, customer-centric culture.

The Role: Business Service and Sales Representative

This dual-function remote role focuses on delivering exceptional customer support while driving outbound sales efforts. You will serve as a key contact for UK-based clients, managing inbound queries and proactively identifying sales opportunities to grow the business and enhance client satisfaction.

Key Responsibilities

• Respond to customer inquiries and provide detailed product support via phone, email, and digital channels
• Make 7080 outbound calls daily to identify leads and convert them into sales
• Build and maintain strong client relationships through consistent, value-driven engagement
• Understand client needs and recommend solutions from the company's product portfolio
• Resolve service issues efficiently while ensuring a high standard of customer care
• Achieve and exceed monthly sales and service KPIs
• Accurately document customer interactions and sales in the CRM system
• Collaborate with internal teams to coordinate product delivery and after-sales support
• Stay current on product updates, promotions, and industry trends

About You

• 2 - 3 years of experience in customer service or telesales, preferably B2B
• Exceptional communication skills, both verbal and written
• Strong problem-solving skills with a proactive, customer-first attitude
• Sales-focused mindset with the ability to handle objections and close deals
• Highly organized, self-motivated, and comfortable working independently
• Experience with CRM systems and digital communication tools
• Interest or background in infrastructure, networking, or security solutions is a plus
• Resilient and positive under pressure, with a team-oriented approach

Desired Skills:

• Customer Service
• Client Service
• Telesales
• Inside Sales
• Business Development
• Account Management
• Technical Product Support
• CRM Management
• Telecommunications
• Security
• Surveillance