Business Relationship Manager

About the position

Business Relationship Manager (Remote)

Help grow global SaaS relationships across the U.S. and APAC markets fully remote role
Fully Remote | R20,000 base + R1,500 per activation | Flexible hours (U.S. or Australia/NZ regions)

About Our Client
Our client is a market leader in service and repair management software, trusted by retailers worldwide to streamline workflows, enhance customer experiences, and drive return-to-retail. In just a few short years, they've built a strong global footprint through innovation, client success, and service excellence. Now expanding their Growth Team, they're seeking a driven Business Relationship Manager to strengthen client partnerships and help scale the business internationally.

The Role: Business Relationship Manager
This role owns the full client lifecycle from delivering compelling demos and closing new deals to nurturing existing accounts and identifying upsell opportunities. Approximately 80% of your focus will be on strategic account management, with the remaining 20% dedicated to new business development. You'll work closely with Sales Development Representatives (SDRs) who handle lead qualification and demo scheduling, allowing you to focus on consultative selling and long-term client success.
Because of the company's global client base, this position requires flexibility with working hours, typically supporting either U.S. time zones (ending around 10 p.m. SAST) or Australia/New Zealand regions (starting around 4 a.m. SAST).

Key Responsibilities

• Deliver engaging, needs-based demos and close new business deals.
• Manage and grow existing client accounts through proactive relationship management.
• Identify and pursue upsell and cross-sell opportunities within key accounts.
• Collaborate with SDRs to convert qualified leads into successful partnerships.
• Drive account-based selling strategies to meet and exceed revenue goals.
• Work with internal teams (Marketing, Product, Customer Excellence) to ensure client satisfaction and retention.
• Maintain accurate CRM records and provide regular sales forecasts.
• Keep up to date with product innovations and industry trends.

About You

• 3+ years of experience in account management, sales, or business development (SaaS/software preferred).
• Strong consultative sales and relationship-building skills.
• Proven ability to meet and exceed revenue targets.
• Excellent communication, negotiation, and presentation skills.
• Self-motivated, accountable, and effective in a remote environment.
• Tech-savvy with a curiosity to learn about evolving products and markets.
• Comfortable working flexible shifts aligned with international time zones (early mornings or late evenings).

Desired Skills:

• Business Relationship Management
• Transformation Management
• Senior Stakeholder Management
• Relationship Management
• Organisational Change
• Operating Models
• Business partnership
• Business Strategy

Desired Work Experience:

• 2 to 5 years