Business Relationship Manager

About the position

Join a global SaaS innovator transforming service and repair management for retailers worldwide.
Remote | Flexible Shifts | Competitive Package

About Our Client
Our client is a market leader in service and repair management software, trusted by top retailers across the globe to streamline operations, elevate customer experiences, and drive repeat business. Their success comes from combining innovation with a relentless focus on client satisfaction. Now expanding their Growth Team, they're looking for a proactive Business Relationship Manager to strengthen client relationships and help scale globally.

The Role: Business Relationship Manager
In this dynamic, client-facing role, you'll manage the full customer lifecycle from demo to deal and beyond. Approximately 80% of your focus will be on nurturing existing accounts and driving strategic growth, while 20% will involve new business development through targeted outreach. You'll collaborate with a dedicated SDR team that books your demos, allowing you to focus on consultative selling, relationship management, and achieving tangible results.

Because clients span multiple time zones, you'll work an eight-hour day with varying shifts depending on region , including early mornings (for Australia/New Zealand) or evenings (for U.S. clients). Adaptability and autonomy are key in this fully remote position.

Key Responsibilities

• Deliver compelling demos and presentations that align with client needs and close deals.
• Manage and grow existing accounts through trust-based relationships and strategic selling.
• Drive account-based sales to meet and exceed revenue goals.
• Collaborate with SDRs to convert qualified leads into successful, long-term clients.
• Identify and pursue targeted new business opportunities (approx. 20% of your focus).
• Work cross-functionally with marketing, customer excellence, and product teams to ensure satisfaction and retention.
• Maintain accurate CRM records and provide timely sales reports.
• Stay current with product updates, industry developments, and competitive trends.

About You

• 3+ years of experience in account management, business development, or consultative sales (SaaS/software experience advantageous).
• Proven ability to manage full sales cycles from demos to deal closure and account growth.
• Strong communication, negotiation, and presentation skills.
• Self-disciplined, organised, and results-oriented in a remote environment.
• Confident, tech-savvy, and eager to learn about evolving software solutions.
• Comfortable with flexible shift patterns aligned to international client time zones.

Desired Skills:

• Business Relationship Management
• Transformation Management
• Senior Stakeholder Management
• Relationship Management
• Business case

Desired Work Experience:

• 2 to 5 years