About the position
Job Description:
We are looking for an experienced Business Process and Test Analyst to join our IT team. The successful candidate will evaluate and analyse business processes, elicit and document requirements, and translate them into effective IT solutions. This role combines business analysis, solution testing, and support responsibilities, ensuring high-quality delivery and alignment between business needs and technology solutions.
Responsibilities:
Business Analysis (45%):
- Evaluate, analyse, and document current and future business processes to identify strengths, weaknesses, and opportunities for IT to enhance operations, reduce costs, and optimise benefits.
- Ascertain and negotiate needs and expectations of multiple stakeholders.
- Manage and facilitate workshops and requirements gathering sessions.
- Elicit, understand, and document business/user problems and requirements, translating them into viable IT solutions.
- Produce functional specifications, including flowcharts, use cases, wireframes, and other diagrams to clarify business understanding.
- Develop and maintain in-depth knowledge of systems supported by the team.
- Consult with business units, team members, and project teams to attain optimal solutions and benefits compliant with standards.
- Contribute to short- to medium-term planning for continuous business improvement.
- Provide guidance for the development of business cases and maintain system manuals, user guides, and FAQs.
- Conduct system handovers to relevant process/system owners.
Solution Testing (45%):
- Participate in sprint planning and backlog refinement.
- Review and understand solution requirements, specifications, and project/change success criteria.
- Collaborate to define testing strategies, scope, and approach.
- Develop and document test plans, scripts, and test cases.
- Execute testing including Unit, Integration, Regression, Negative, Functional, and load/performance testing.
- Identify, document, and communicate defects to stakeholders, and verify resolutions after remediation.
- Manage and facilitate User Acceptance Testing (UAT) sessions.
IT Solution Support (10%):
- Deliver services that meet business needs within defined Service Level and Service Availability Agreements.
- Maintain a high level of customer service, analysing feedback and proactively adapting ICT services.
Requirements:
- Matric and National Diploma or Degree in Information Systems, or Diploma in Business Analysis.
- ISTQB Certification (Tester Foundation Level).
- Minimum 5 years proven experience in Business Analysis and solution testing.
- Knowledge of Agile development methodology.
- Code B Driver’s License.
Hit apply today for more information!
Desired Skills:
- ISTQB
- Testing
- Business Analysis
Desired Qualification Level:
About The Employer:
