Business Process and Automation Specialist

About the position

ENVIRONMENT:

As one of South Africa’s fastest-growing FinTech brands, our client is dedicated to leveraging cutting-edge technologies to create seamless experiences and deliver meaningful results for their customers and stakeholders. They are currently seeking a Business Process and Automation Specialist to take ownership of identifying, designing, and implementing strategies that optimize business processes and drive measurable improvements. This role calls for a proactive, solutions-oriented professional who can operate independently, leading initiatives that enhance operational efficiency, automation, and scalability across the organization.

DUTIES:

• Lead the digitisation and scaling of operational processes and systems within the 5-Year Digital Transformation Roadmap

Take ownership of identifying, analysing, and recommending scalable solutions while ensuring they

align with long-term business objectives.

Identify risks, dependencies, and opportunities for accelerating transformation efforts.

• Own and Drive Process Optimisation and Scalability

Analyse and identify inefficiencies in operational processes.

Design, recommend, and implement scalable solutions that align with long-term business goals.

Drive continuous improvements in lead handling, process efficiency and automation, and enhanced

query resolution and customer experience within contact centre.

• Lead Technology Evaluation and Vendor Selection

Work with the solutions analyst with vendor evaluations and selections, ensuring that technology

aligns with digital strategy.

Collaborate with Data and business units to integrate automation tools effectively.

Ensuring future-proof, scalable technology adoption by operational teams

• Performance Monitoring and Continuous Optimisation:

Develop and implement key performance tracking mechanisms for all workflow improvements.

Continuously refine processes based on data-driven insights.

• Data Flow and Automation

Lead the identification and implementation of automation opportunities across operational

departments.

Collaborate with AI specialists to implement intelligent automation solutions.

Monitor data flows, and identify inefficiencies, and optimisation opportunities.

Drive Process Reengineering and Cross-Functional Collaboration

Continuously engage with stakeholders to identify pain points and implement solutions.

Take the lead in workflow redesign to enhance operational efficiency.

Ensure alignment between automation efforts and company-wide objectives.

REQUIREMENTS:

• Min 2 years’ experience in process enhancement or automation role.
• Formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management or equivalent.
• Strong problem-solving capabilities.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Business
• Process
• and