About the position
Introduction
The position of Business Process Analyst is vacant. The Business Process Analyst will report directly to the Business Process Manager and forms part of the Office of the Chief Operations Officer Division. The position is based at GEMS Head Office in Pretoria.
The total remuneration package for this position is between R 611 123 - R 763 835 per annum, based on qualifications and experience.
The closing date for applications will be Wednesday, 01 October 2025.
Duties & Responsibilities
The Business Process Analyst will be required to provide support to the Business Process Manager through the implementation of the following Key Performance Areas (KPAs):
- Process Mapping & Documentation: Facilitate process mapping sessions and document "As-Is" and "To-Be" processes using standard BPM methodologies and tools. Ensure detailed, accurate, and maintainable process artifacts.
- Business Requirements Gathering: Engage stakeholders to collect, validate, and document business requirements that will inform process optimisation or system enhancements.
- Process Analysis & Optimisation: Analyse process performance, identify inefficiencies or gaps, and propose data-driven improvement recommendations aligned with strategic and operational goals.
- Support Process Standardisation & Quality: Ensure consistent application of process standards and contribute to quality assurance by validating that process improvements follow BPM best practices and governance.
- System Integration Awareness: Understand how business processes interact with ICT systems. Work collaboratively with ICT and business teams to ensure that process improvements are technically feasible and aligned to system capabilities.
- Transformation & Change Enablement: Support the transition from the current ("As-Is") to the future ("To-Be") operating model by providing process insights, documentation, and change readiness support across affected areas.
- Governance, Compliance & Framework Alignment: Ensure all process work aligns to the Business Optimisation Office's BPM framework, governance standards, and audit/compliance requirements, track adherence (process audits) and escalate gaps.
Desired Experience & Qualification
- Degree/Professional qualifications at NQF Level 6 in Information Technology, Business Management or Analysis or similar
- Formal qualification in Business Analysis (e.g., ECBA, CCBA, PMI-PBA, or equivalent)
- 5-6 years of experience in business process analysis, business process improvement, systems analysis, or related roles.
- Proven experience in documenting and analysing business processes using BPMN or other standard notations.
- Proven experience in maintaining business process documentation and repositories.
- Proven experience in collecting and analysing business requirements, translating them into optimized workflows.
Interested?
GEMS employs people with the highest level of integrity - submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose.
Should you wish to have your information removed from the GEMS database, kindly send a request in writing to [Email Address Removed] .
GEMS adopts a hybrid work model.
GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.
Successful candidates will be required to seek approval to conduct other work outside of GEMS.
GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.
