About the position
Design smarter processes. Build better systems. Turn data into decisions.
If you’re the kind of person who looks at a messy process and thinks “this can be done better”, and then actually goes and fixes it, this role will feel like home.
We’re looking for a dynamic Business Process & Technology Partner to sit at the intersection of operations, data, and technology, someone who can streamline workflows, introduce smart automation, and enable teams through practical, usable systems.
Working Environment - Hybrid | Nine-day fortnight option. Must be based in Cape Town. Please kindly forward your CV to [Email Address Removed] or apply here directly.
Responsibilities
Process Engineering & Operational Improvement
- Analyse and map business processes across the organisation
- Identify inefficiencies, manual processes, and operational risks
- Redesign workflows and implement smarter, more efficient processes
- Drive a culture of continuous improvement
Data, Reporting & Insights
- Build and maintain dashboards and reporting tools
- Define and track key operational metrics (KPIs)
- Ensure data accuracy and integrity across systems
- Enable teams to make better, data-driven decisions
Technology & Automation
- Identify opportunities to automate workflows
- Implement digital tools and system integrations
- Support adoption of AI-enabled tools where relevant
- Translate business needs into clear technical requirements
- Coordinate system testing (UAT), defect tracking, and rollout readiness
Vendor & Platform Management
- Act as the bridge between business teams and tech vendors
- Oversee improvements to digital platforms (e.g. websites and systems)
- Monitor vendor performance and ensure value delivery
Change Management & Enablement
- Support teams in adopting new systems and processes
- Develop SOPs, training material, and user guides
- Provide hands-on support to ensure tools are used effectively
What You Need
- Degree in Industrial Engineering, Business Analysis, Information Systems, Operations or similar
- Minimum 5 years’ experience in a similar role
- Strong experience with:
- Process improvement & workflow design
- Data analysis & dashboard tools (Power BI, Tableau or similar)
- Automation tools and digital systems
- Experience working with external developers or vendors is advantageous
- Exposure to AI tools is a bonus
What Sets You Apart
- You think in systems, not silos
- You’re both analytical and practical
- You can translate “business chaos” into structured solutions
- You’re comfortable working independently and influencing stakeholders
What’s In It For You
- Hybrid working environment
- Flexible work model with a nine-day fortnight option
- Opportunity to shape how a business operates through technology
- Market-related salary + pension + group life & disability cover
- A collaborative environment that values growth, innovation, and autonomy
Desired Skills:
- Automation Design
- Change Management
- Data
- Data Engineering
- Insights
- Process Engineering
- Reporting
Employer & Job Benefits:
- Provident Fund Contribution
