About the position
Requirements:
The Executive: Business Operations will serve as the strategic and operational deputy to the COO, ensuring continuity of leadership, tactical execution of key initiatives, and oversight of cross-functional operations. The role will drive operational excellence, business performance, and customer success in all areas of responsibility. The role further needs to ensure that the COO can focus on high-level priorities by providing hands-on leadership, decision-making support, and execution oversight across the business in alignment with our Client's strategic objectives.
Key roles and responsibilities:
Strategic and Executive Support:
- Act as the primary delegate in the COO's absence, ensuring continuity of leadership and decision-making.
- Support the COO in developing and executing operational strategies and tactics aligned with our Client's business goals.
- Responsible for the communication and implementation of a business plan that will enable the achievement of the divisional strategy.
- Prepare and present reports, dashboards, and insights on behalf of the COO, offering data-driven perspectives on operational performance, business continuity, and strategic initiatives.
- Engage with external stakeholders, including partners, vendors, and regulatory bodies, to uphold our Client's operational standards and strategic interests.
Operational Oversight:
- Oversee the tactical implementation of solutions across Operations, Business Continuity, and Support Services.
- Identify operational inefficiencies and implement process improvements to enhance productivity and profitability.
- Establish quality and performance standards for the Operations, Business Continuity, and Support Services divisions, and continuously measure adherence.
Ensure optimal allocation of resources to meet performance, quality, and customer requirements in line with strategic objectives.
Desired Skills:
- Operations Management
- Operational Management
About The Employer:
Our Client is a leading Technology provider
