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talentCRU

Business Operations Consultant: FICA

talentCRU

  • R Undisclosed
  • Permanent Intermediate position
  • Johannesburg
  • Posted 28 Apr 2024 by talentCRU
  • Expires in 14 days
  • Job 2563846 - Ref TCN01786

About the position

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.


  • Grade 12

  • 1-2 years’ experience in banking environment.

  • 1-2 years’ experience in ticket management.

  • Experience in FICA will be advantageous.


 


Core competencies, knowledge, and experience:


 



  • Presenting and communicating information.

  • Problem solving skills.

  • Project administration.

  • Ticket management.

  • Proactive and driven.


  • Attending to assigned queries in a timeous manner.

  • Meeting the set standards and adhere to the SLA’s.

  • Liaise with resolver teams to ensure resolution of customer queries.

  • Adhere to company set customer standards.

  • Adequately communicating with both internal and external stakeholders.

Desired Skills:

  • Reading Comprehension
  • Active Listening
  • Critical Thinking
  • Speaking
  • Time Management
  • Writing
  • Monitoring

talentCRU

About the agency

We offer a holistic bouquet of customer-centric solution for all talent acquisition and management processes, helping clients to increase their competitive advantage by aligning strategy with people and culture, and aligned candidates to the best fit positions in a number of markets. We leverage global best practices and technology to acquire and manage top talent – either on an ad hoc basis or as a fully managed human resource services offering. We are a culmination of specialist placement partners with a proud and long history in talent acquisition and professional placements. We cover a range of industries, holding strong relationships with key stakeholders – Ensuring the right-fit and true solution is created for each of our clients and candidates.

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Expires in 14 days

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