About the position
Purpose of the Role
The purpose of the Business Development role is to identify, develop and convert new commercial opportunities that support the company's growth objectives. The role is responsible for building strong relationships with prospects, clients and partners, understanding market needs, and presenting solutions that create measurable value. The position contributes to revenue growth by maintaining a healthy pipeline, supporting proposal activity, and working closely with internal teams to ensure opportunities are progressed professionally and efficiently.
Key Responsibilities
Business Development & Opportunity Management
- Identify and qualify new business opportunities through research, networking, referrals and proactive outreach, ensuring a strong and relevant sales pipeline.
- Build and maintain professional relationships with prospects, clients and partners by understanding their needs, responding timeously and positioning appropriate solutions.
- Maintain momentum with prospects and clients through consistent and professional follow-up.
- Identify opportunities to expand commercial relationships and generate additional revenue.
Proposals & Commercial Support
- Prepare and support proposals, presentations, pricing discussions and related sales documentation in collaboration with internal stakeholders.
- Ensure proposals and client communications are accurate, professional and completed within the required timeframes.
- Support commercial discussions and negotiations as opportunities progress.
Pipeline & Sales Administration
- Track pipeline activity, follow-ups, client interactions and sales progress accurately using agreed systems and processes.
- Maintain strong administrative discipline and accurate sales records.
- Ensure opportunities are consistently progressed through the appropriate stages.
- Monitor follow-up actions and maintain visibility of key commercial opportunities.
Internal Collaboration
- Work closely with Sales, Implementation, Operations and relevant support teams to ensure a smooth handover from opportunity development to onboarding and delivery.
- Collaborate with Finance, Client Services, Marketing and leadership stakeholders where required.
- Ensure customer requirements and commercial commitments are clearly communicated to relevant internal teams.
Core Behavioural Expectations
Tenacity
- Demonstrate resilience, ownership and determination when solving problems or delivering outcomes.
- Follow through on commitments.
- Find practical solutions when obstacles arise.
- Remain focused and constructive under pressure.
- Learn from setbacks and continuously improve.
- Maintain momentum with prospects and clients despite objections or delays.
Respect
- Build trust through professional, considerate and inclusive interactions with colleagues, clients and stakeholders.
- Communicate clearly and courteously.
- Listen actively to client requirements and concerns.
- Handle confidential information responsibly.
- Give and receive feedback constructively.
- Maintain honest and professional communication with customers.
Freedom & Accountability
- Use good judgement, initiative and accountability while working independently.
- Take ownership of decisions within agreed commercial and compliance boundaries.
- Identify opportunities and make appropriate recommendations.
- Propose improvements where necessary.
- Manage time and priorities effectively.
- Balance autonomy with collaboration and organisational objectives.
Ideal Candidate Profile
The successful candidate should have:
- Strong business development, sales or client relationship experience.
- Excellent communication and presentation skills.
- Strong negotiation capability.
- Ability to identify and develop commercial opportunities.
- Experience managing a sales pipeline.
- Strong administrative discipline and attention to detail.
- Experience using productivity software and relevant CRM or sales tracking systems.
- Good commercial awareness.
- Ability to work collaboratively across multiple teams.
- Strong relationship-building skills.
- A proactive and opportunity-focused approach.
- The ability to work independently while remaining aligned with broader team objectives.
Advantageous Experience
Experience in one or more of the following would be advantageous:
- Rewards and incentive solutions.
- Employee benefits.
- Payments.
- Technology-enabled services.
- Related business-to-business service environments.
- Established industry networks.
- Preparing commercial proposals.
- Tender responses.
- Client implementation processes.
- Customer onboarding.
- Compliance requirements.
Key Relationships
Internal
The role will work closely with:
- Sales.
- Marketing.
- Implementation.
- Operations.
- Finance.
- Client Services.
- Relevant leadership stakeholders.
External
The role will engage with:
- Prospective clients.
- Existing clients.
- Business partners.
- Suppliers.
- Referral partners.
- Other commercial stakeholders.
Key Success Measures
Success in the role will be measured through:
- Achievement of agreed business development, pipeline and revenue-related targets.
- Quality, accuracy and timeliness of proposals.
- Professional and effective client communication.
- Consistent and timely follow-up.
- Accurate sales administration and pipeline management.
- Strong client and prospect engagement.
- Positive stakeholder relationships and feedback.
- Effective collaboration with internal teams.
- Consistent demonstration of resilience, professionalism, accountability and sound commercial judgement.
***Salary - R20,000 - R40,000 CTC + Commission (Negotiable, based on skills, experience and in relation to current package)
Desired Skills:
