About the position
ENVIRONMENT:
A highly meticulous and forward-thinking Business Analyst is sought by a fast-growing FinTech company to fill a hands-on role supporting product development across all its domains. You’ll help bridge business needs and technical delivery—ensuring we build impactful, user-focused products across South Africa, Zambia, Uganda, and Kenya. You will also gain exposure to the full spectrum of microlending business—from credit and collections to client acquisition, onboarding, and system integrations. The ideal candidate will be someone who enjoys unpacking complex systems, translating business challenges into clear requirements, and supporting execution with solid documentation, analysis, and solution design. Applicants will require a Bachelor’s Degree in Business/Information Systems/Computer Science or similar field with 2-5 years’ experience in a similar role with a solid understanding of business process analysis and requirements discovery. You also need to be proficient SQL, Jira, Confluence, Miro & Google Sheets.
DUTIES:
- Collaborate with Product Owners to understand, generate, and document business requirements through workshops, interviews, and analysing relevant data.
- Assist in creating solution design documents, user stories, wireframes, and process flows to support software development.
- Analyse current state processes and contribute to designing future state solutions that enhance customer experience and operational efficiency.
- Define and maintain business rules and configuration parameters across various product areas and systems.
- Facilitate alignment between cross-functional teams—including development, credit, data, and operations—to ensure shared understanding of scope and objectives.
- Support testing and validation by preparing test cases and verifying functionality against business requirements.
- Contribute to backlog grooming and sprint planning, ensuring requirements are clearly defined and development ready.
- Maintain structured documentation and internal knowledge bases (e.g., Confluence, Google Sites) to support team alignment and institutional knowledge.
REQUIREMENTS:
Qualifications –
- Bachelor’s Degree in Business, Information Systems, Computer Science, Engineering, or a related field.
Experience/Skills –
- 2–5 Years of experience in Business Analysis, Product Support, or Functional Consulting - ideally within the Financial Services or Technology sectors.
- Solid understanding of business process analysis, requirements discovery, and documentation best practices.
- Familiarity with Agile methodologies and experience working in cross-functional teams.
- Proficient in SQL for data extraction, analysis, and validation to support business and technical solutions.
- Skilled in tools such as Jira, Confluence, Miro, Google Sheets, or equivalent platforms.
- Experience in the African financial services landscape is a plus.
ATTRIBUTES:
- Passionate about working in a fast-paced, mission-driven environment focused on financial inclusion.
- Strong communication and stakeholder engagement skills, with the ability to simplify complex information.
- Highly detail-oriented, self-motivated, and methodical in approach to problem-solving.
Desired Skills:
- Business Analysis
- Business Process Analysis
- Confluence
- Jira
- Miro
- SQL
About The Employer:
A fast-growing FinTech company
