About the position
The Business Analyst (SAP SD & SAP MM) is responsible for analysing, designing, and optimising business processes across Sales & Distribution (SD) and Materials Management (MM). This role serves as the bridge between business stakeholders and technical teams, ensuring solutions are aligned to business objectives, fully integrated across SAP modules, and delivered to high standards of quality and usability.
Key Responsibilities
Business Analysis & Requirements Gathering
Engage with business stakeholders across sales, procurement, inventory, supply chain, and finance to understand business needs and translate them into clear functional requirements.
Facilitate workshops, process mapping sessions, and gap/fit analyses for SD and MM.
Document functional specifications, user stories, test cases, and training materials.
SAP SD (Sales & Distribution)
Analyse and optimise Order-to-Cash processes including quotations, sales orders, pricing, delivery, billing, credit management, and returns.
Configure SD components such as pricing procedures, condition records, output types, partner functions, and delivery/billing types.
Support interfaces to CRM, logistics, warehouse systems, and finance modules.
Troubleshoot SD issues and ensure seamless end-to-end process flow.
SAP MM (Materials Management)
Analyse and enhance Procure-to-Pay processes including purchasing, goods receipt, inventory management, vendor management, and stock valuation.
Configure MM elements such as purchasing documents, release strategies, material master data, source lists, and inventory processes.
Work closely with Supply Chain, Warehouse, and Finance teams to ensure accurate stock, pricing, and replenishment processes.
Resolve MM-related incidents and provide process leadership across the value chain.
Solution Design & Delivery
Translate business needs into SAP solutions that follow best practice and integrate across modules.
Work with developers to support functional specs for RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows).
Conduct system testing, UAT, regression testing, and provide go-live support.
Ensure documentation, change control, and configuration management are up to date.
Stakeholder Engagement & Communication
Act as a trusted advisor to business stakeholders, providing insight on SAP capabilities and best-practice process design.
Manage expectations, communicate clearly about timelines and impacts, and escalate issues when needed.
Provide training, support, and knowledge transfer to end users.
Continuous Improvement
Identify opportunities to automate or simplify SD/MM processes.
Recommend system enhancements based on data insights and user pain points.
Support major SAP upgrades, rollouts, new functionality, and integration initiatives.
Minimum Requirements
Technical & Functional
4–8+ years’ experience as a Business Analyst or Functional Consultant in SAP SD and SAP MM.
Strong functional configuration experience in both modules.
Proven experience with Order-to-Cash and Procure-to-Pay process optimisation.
Experience creating detailed Functional Specs and collaborating with ABAP developers.
Solid understanding of integration with FI/CO, WM/EWM, and logistics systems.
Experience with SAP S/4HANA is advantageous.
Business & Professional
Experience working within Retail, FMCG, Manufacturing, or Logistics is highly advantageous.
Strong analytical skills, process mapping ability, and attention to detail.
Excellent stakeholder management, communication, and facilitation skills.
Able to work independently, manage workloads, and deliver under pressure.
Preferred Qualifications
Bachelor’s degree in IT, Commerce, Supply Chain, or equivalent experience.
SAP certifications in SD and/or MM (preferred but not essential).
Experience with Agile methodologies and tools (Jira, Confluence).
Soft Skills
Collaborative and proactive approach to problem-solving.
Strong documentation and communication ability.
Ability to simplify complex technical concepts for business users.
Adaptability and resilience in a fast-paced environment.
Desired Skills:
- SAP SD
- SAP MM
- Business Analyst
