About the position
The primary objective of this role is to assume leadership in the Business Analyst Practice. The Business Analysts Practice is a recent addition and the successful candidate is expected to collaborate closely with a team of Business Analysts to strengthen and refine this function
Responsibilities:
- Defining the methodologies, techniques, and tools that Business Analysts (BAs) should use to gather, document, and analyse business requirements.
- Establish a set of standards and best practices for performing business analysis.
- Facilitating workshops, collecting, and documenting business requirements
- Analyse data, processes, and systems to identify areas for improvement or optimization.
- Encouraging collaboration and effective communication among BAs, other departments, stakeholders, and project teams. This can include regular meetings, knowledge sharing.
- Providing templates and guidelines for documenting requirements, process flows, use cases, and other relevant business analysis artifacts.
- Ensuring that business analysis activities align with project management processes and timelines, helping to define and prioritize requirements for projects.
Management and Oversight
Specifications and Documentation:
- Ensure business and technical specifications and user stories provided to technical teams are complete, accurate, and unambiguous.
- Manage and oversee requirements gathering, analysis, documentation, and implementation activities.
Service Desk and BA Team Operations:
- Oversee daily operations of the service desk, including resource management, prioritization, and adherence to service level agreements (SLAs).
- Work closely with Group ITSM manager IT Operations team
- Manage and guide the BA team, ensuring efficient delivery of projects and tasks.
Business Analysis and Delivery
Planning and Requirements:
- If necessary, take ownership of deployment processes, ensuring successful transition of development items into production environments.
Role Fulfilment:
- Perform the responsibilities of a Business Analyst in both existing and upcoming projects.
- Facilitate workshops for requirements gathering and analysis to ensure alignment with business objectives
- Develop user stories and related documentation to eliminate potential for miscommunication, misinterpretation, or misunderstanding, reducing rework and time wastage.
Change Management
Coordination and Representation:
- Act as Change Manager, coordinating changes within the ST Admin environment.
- Organize and lead CAB (Change Advisory Board) meetings within ST Admin and represent ST Admin in Group CAB meetings.
Minimum requirements:
- BCom / BSc degree or equivalent qualification
- Minimum of 5 years' Business Analysis experience in the financial services industry (preferable Short-term insurance)
- Minimum of 2 years Team Leadership experience
- 5+ years’ experience of Microsoft technologies (Windows, SharePoint, MS-365, MS-Teams, Power Apps, etc.).
- Integration knowledge (API design, integration between on-premise and cloud and multiple service provider platforms)
- Knowledge of Infrastructure concepts such as virtualisation, VPN, Cloud etc
Competencies required:
- Analytical thinker
- Planning and organizing skills
- Problem solving and analysis
- Interpersonal skills
Desired Skills:
- Time Management
- Critical Thinking
- Spreadsheet software
- Judgment and Decision Making
- Active Listening
- Tax preparation software
- Accounting Software
