About the position
ENVIRONMENT:
JOIN the team of a PE-based global Logistics Operation seeking the expertise of a strategic, customer-focused, process-oriented leadership of a Business Analyst to own and evolve its global digital customer experience platform, while ensuring that the underlying business processes are standardized, documented and aligned with global standards. This role combines product ownership with business analysis. The successful candidate understands customers, business processes, technology, UX, data and emerging capabilities such as AI, and can turn them into an executable roadmap and well-defined, tested, adopted solutions. You will require 5+ years in Digital Product Management, Product Ownership, Business Analysis, Digital Transformation or Customer experience including having managed customer-facing digital products or platforms. You will also need a strong grasp of product discovery, road mapping, prioritization, user journeys, product analytics and Agile delivery & a solid understanding of APIs, cloud platforms, integrations, data, analytics and enterprise applications, plus practical knowledge of AI and automation.
DUTIES:
Product Vision & Roadmap.
Customer Discovery & Business Process Analysis.
Digital Customer Experience & UX.
Market & Competitive Intelligence.
AI, Data & Emerging Technology.
Product Management, Prioritization & Requirements.
Execution, Testing & Delivery.
Training, Documentation & Support.
Stakeholder Management.
Adoption & Business Value.
REQUIREMENTS:
- 5+ Years in Digital Product Management, Product Ownership, Business Analysis, Digital Transformation or Customer experience.
- Previous Business Analysis experience.
- Experience managing customer-facing digital products or platforms.
- Strong grasp of product discovery, road mapping, prioritization, user journeys, product analytics and Agile delivery.
- Understanding of APIs, cloud platforms, integrations, data, analytics and enterprise applications, plus practical knowledge of AI and automation.
- Experience working with UX/UI teams and an appreciation for intuitive design.
- Strong analytical, communication, presentation and stakeholder-management skills.
- Ability to work across business, technology and regional teams in a global, matrixed environment with largely remote stakeholders.
- Ability to manage competing priorities and make structured trade-off decisions.
- Strong Microsoft Word, Outlook, Excel and PowerPoint skills.
- Comfort with modern collaboration tools (Teams, Zoom and similar) and product-management tools.
- Excellent written and spoken English, and the ability to read and interpret business cases, project plans, requirements, user guides and procedure manuals.
Preferred to haves –
- Experience in Freight Forwarding, Logistics, Supply Chain or another complex B2B environment.
- Experience with shipment visibility, customer portals or B2B self-service platforms.
- Business process improvement knowledge (Six Sigma, DMAIC or similar) and Project Management experience.
- Experience with MS Visio or other process-mapping tools, and SQL.
- Exposure to AI-enabled customer experiences or predictive analytics.
- Spanish and/or Italian; international experience.
- College Degree in Business, Accounting, Marketing, Communications, International Logistics or equivalent.
ATTRIBUTES:
- Customer obsession.
- Product thinking.
- Business acumen.
- Strategic thinking.
- Design sensibility.
- Technology curiosity.
- Execution discipline.
- Influence without authority.
- Data-driven decision making.
Desired Skills:
