About the position
The purpose of the role is to work collaboratively within the team and across other teams in business to deliver exceptional customer experiences.
Key responsibilities:
- Ensuring continual appreciation of the broader business context by understanding industry and market dynamics, and our strategic goals.
- Prepare and facilitate requirements elicitation workshops with stakeholders to define business requirements from feature/change requests.
- Creation of user stories.
- Consult and develop product backlog with Product Owners.
- Guide the development teams to break down large and complex user stories into simplified versions for execution.
- Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
- Conduct post implementation review and provide feedback to the stakeholders.
- Participate in sprint planning, daily scrums, testing, retrospectives, and sprint reviews.
- Analysis of business, system and functional requirements including as-is to-be analysis, impact analysis of changes required to existing systems and processes.
- Consult and co-ordinate with key stakeholders across Business and IT teams.
- Critically evaluate information gathered from multiple sources, reconcile information conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs.
- Work closely with internal Group-wide teams and external teams and vendors to deliver a successful outcome.
- Assist in Production support to solve incidents or document requests in conjunction with the IT and Business operational teams as part of the warranty phase.
Qualifications
- Relevant Commerce degree/diploma in Finance, Economics, Statistics, Investment Management or Business Management or related fields.
- Business Analysis certification/qualification.
- Agile methodology
Knowledge and Experience
- A deep understanding of investment and life products
- A deep understanding of South African Investment Platforms and platform operations
- An understanding of financial services regulation as it relates to investment platform providers.
- Exposure to Data analysis
- Experience in building successful relationships and working collaboratively across departmental teams and third-party vendors.
- Experience working in a fast paced, proactive and delivery focused environment.
- JIRA and Confluence experience or related tools are a plus.
- Excellent verbal and written communication skills.
- Computer Literacy (MS Word, MS Excel, MS Outlook, MS Visio), with MS Excel at least at an intermediate level.
Competencies
- Communicating with impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages.
- Customer service: Commits to achieving high quality results and provides a prompt, suitable and personalised service to customer’s that meets their needs. Take personal accountability for delivery.
- Driving for excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service.
- Analytical thinking: Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way.
- Resilience: Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result.
- Teamwork and cooperation: Cooperates with others to accomplish common goals.
- Persuading and influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results.
- Leading change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.
- Trust and integrity: Shows sincerity, honesty and consistency in words and actions.
- Actively participate and drive the planning, estimation and sizing of change requests, features, or IT service requests to be delivered across the relevant delivery streams
- Delivery of a well-structured and standard designed, quality assurance solution within the timelines agreed with the delivery team.
- Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
- Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
- Work closely with Leads, Developers, Architects, Product Owner, and other Stakeholders to meet the expectations of our clients.
- Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner, and other Stakeholders though honest communication which align to the company values.
- Liaise with stakeholders across the business to build a network that will align to ways of work.
- Contribute to the systematic breakdown of the business need into manageable feature(s), stories and epics that can be delivered.
- Participate in the backlog grooming.
- Conduct and participate in the sprint planning, test estimation and success criteria.
- Collaborate with the core test team to continuously improve the test regression pack, automation frameworks and overall platform.
- Where applicable, implement the test automation solutions with the objective that it has adequate coverage and can be re-used for regression testing.
- Confirm that the automation/functional test suite implemented is appropriately catalogued and aligns with the test governance.
- Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose non-functional testing.
- Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
- Identify potential product risks and communicate to the stakeholders the details and any possible mitigation factors.
- Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
- Report status of testing to the respective delivery stream stakeholders on a regular basis.
- Conduct retrospective reviews.
- Participate in the showcases to stakeholders.
- Ability to perform hands on test execution as well lead the team for project, including coaching and mentoring team members.
- Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
- Collaborate with peers and business experts to understand technical advances and its application within the INN8 eco-system.
- Seek ongoing improvements in technical capabilities.
- Support the achievement of the business strategy, objectives, and values.
- Stay abreast of developments in the software quality assurance industry.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the company culture building initiatives.
- Participate and support corporate responsibility initiatives for the achievement of the business strategy.
- Seek opportunities to improve business processes, models, and systems though agile thinking.
Desired Skills:
- Time Management
- Critical Thinking
- Spreadsheet software
- Judgment and Decision Making
- Active Listening
- Tax preparation software
- Accounting Software
