Business Analyst

About the position

We are looking for a Business Analyst with experience in IT, software, or app development environments. The ideal candidate will have a strong background in business intelligence, particularly within supply chain, call center operations, and customer experience. This role involves analyzing complex systems, identifying opportunities for improvement, and driving solutions that enhance business performance.
Minimum education (essential): BEng (Industrial / Chemical), BCom (Information Systems / IT), BSc (Computer Science / Informatics)

Minimum education (desirable): BEng Hons (Industrial / Chemical), BCom Hons (Information Systems / IT), BSc Hons (Computer Science / Informatics)

Minimum applicable experience (years):
5+ years

Required nature of experience:

• Business Analysis within the IT, software (SaaS and/or PaaS models would be beneficial)
• Development of project, product and system specifications 
• Requirement gathering and documentation 
• Project Management
• Software development life cycle (end-to-end project exposure)
• Stakeholder Management
• Mentoring
• Workshop Facilitation

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office Excel / Google Sheets)
• Google Business Suite
• Solution design and documentation
• Specification design (ideally to functional level)
• Business Process design
• Business intelligence and analytics
• Big Data
• Project management methodologies
• BPMN 2.0 or UML Knowledge
• API knowledge 
• JIRA, [URL Removed] or similar task management 
• Confluence or similar documentation tools

Desired Skills:

• Business Analyst
• Business Intelligene
• BI
• Data Analystics
• SaaS
• Software Development