About the position
About our client:
Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.
What you will be doing:
- Collaborate with clients, IT, and internal business areas to deliver system solutions and ensure process adherence.
- Provide first-line system and business process support, handle client communication, and manage scope changes.
- Manage and participate in all phases of the Software Development Life Cycle (SDLC), including requirements gathering, design, testing, training, and deployment.
- Manage operational prioritisation, participate in meetings, and handle reporting.
- Perform system/environment administration, release management, and configuration, and support developers with requirements clarification.
- Identify and implement improvements for service quality, accuracy, compliance, and productivity, and continuously develop personal skills.
What our client is looking for:
- A relevant tertiary qualification would be beneficial.
- 3-5 years' relevant experience required.
- Expertise in Systems Development Life Cycle (SDLC) and project management processes.
- Strong client service management experience is essential.
- Must possess meticulous attention to detail.
- Good communication, interpersonal, analytical, and problem-solving skills needed.
Job ID:
For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]
Desired Skills:
- Financial Service Solutions
- Agile
- SDLC
