About the position
Our client, market leader in the South African Roadside Assistance Services, is currently recruiting a permanent position for a Business Analyst, based in Gauteng.
At AA, the Business Analyst plays a critical role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders across the organisation, to gather and clarify requirements, ensuring that IT fully understands what the business needs to succeed.
You will use your strong communication, analytical, and problem-solving skills to help AA make smart technology decisions that optimise business processes. Working together with our technology partners, you will proactively explore new technologies that can add value and improve how we operate.
This role is pivotal in supporting AA's broader digital strategy by ensuring that business and IT stay aligned throughout the project lifecycle.
- Department: IT
- Direct Report to: Chief Information Officer
Job objectives and Work Activities
Strategy & Planning
- Partner with project sponsors at AA to define clear project scope and goals aligned to our strategic objectives
- Identify and classify stakeholders and user groups, understanding their needs and how they interact with AA's systems
- Gather requirements through interviews, workshops, surveys, and other methods relevant to AA's environment
- Define analysis scope, impact criteria, and metrics for each project, tailored to AA's operational context
- Work with stakeholders and project teams to prioritise requirements that drive the greatest value for AA
- Continuously review and enhance AA's requirements-gathering practices for improved efficiency and clarity
Acquisition & Deployment
- Support research and evaluation of software and hardware options that meet AA's specific needs
- Participate in quality assurance activities to verify solutions, meet agreed requirements and function optimally within AA's infrastructure
- Assist in selecting and maintaining documentation tools that support AA's standards and workflows
Operational Management
- Analyse and verify requirements for clarity, feasibility, and compliance with AA's policies and standards
- Create templates and documentation that clearly communicate business needs in format developers and IT teams at AA can use effectively
- Translate business requirements into functional specifications, using AA-appropriate models and diagrams
- Develop interface prototypes or mock-ups where needed to demonstrate concepts clearly to stakeholders
- Conduct peer reviews to ensure quality and accuracy of requirements documentation
- Manage and track the status of requirements through AA's project lifecycle, adapting to changes and communicating updates promptly
- Liaise closely with project managers, sponsors, and stakeholders at AA to maintain alignment and understanding throughout projects
Minimum Requirements:
Education:
- Diploma or degree in IT, or related fields
- Business Analysis Certification
- 3 to 5 years' experience in a business analyst role
Experience:
- Deep understanding of core business processes and operational environment, with proven experience in requirements elicitation, analysis, modelling, and documentation within IT project frameworks
- Experience using structured techniques like design thinking, UML, BPMN, and process flows for software solution diagramming
- Skilled in creating wireframes, UI designs, customer journey documentation, business requirements documents, functional specifications, and process flows
- Familiarity with Agile practices including facilitating user story sessions and backlog grooming using Agile tools
- Experience analysing APIs for seamless integration and engaging in various stages of the SDLC, from system design to scoping and estimation
- Proven ability to research and implement innovative technologies to drive project innovation
- Experience in software and hardware evaluation, procurement, and implementation at scale
- Strong analytical skills applied to business and system challenges
- Proficient in writing clear, concise requirements in both business and technical language suitable for IT teams
- Knowledgeable about project management practices and tools commonly used
- Understanding of software development life cycles and IT governance frameworks
- Working knowledge of core software applications and technology landscape
Knowledge and Skills:
- Independent and proactive, able to make sound judgements aligned with AA's values
- Strong analytical, problem-solving, and communication skills tailored to AA's collaborative culture
- Meticulous attention to detail with a focus on delivering quality outcomes
- Highly motivated and able to manage competing priorities in a fast-paced environment like AA
- Customer-focused mindset, committed to delivering value to AA's internal and external clients
- Effective team player who thrives in AA's inclusive and supportive work environmen
Salary:
Desired Skills:
